Carmen Caraballo
Spring Hill
Summary
Skilled in table management and delivering exceptional guest service in high-paced restaurant settings. Proven ability to communicate effectively with team members to foster a welcoming and collaborative environment. Committed to upholding high standards of cleanliness and operational efficiency to ensure a consistently positive dining experience.
Overview
4
4
years of professional experience
Work History
Server/Server Trainer
Silver Diner - Rio
08.2023 - 05.2025
- Making 1-1 connections with guests on a daily basis and in a fast paced environment, ensuring a positive experience for all guests.
- Maintaining detailed knowledge of Silver Diner's large menu in order to answer any guest, and new hires’ questions with in-depth answers. Being Knowledgeable also tied into my ability to make menu suggestions and offer drink and entree pairings to all guests.
- Provided hands-on training and mentorship to new servers, ensuring they can quickly adapt to restaurant standards and service expectations. I often had new waitstaff learn as I lead by example while living up to the diner’s high standards.
- In charge of developing training materials and helping out during the onboarding process. While training I am responsible for covering menu knowledge, customer service techniques, and POS system usage.
- Monitored trainee progress and provided constructive feedback to improve efficiency, accuracy, and professionalism. I must know how to always provide feedback in a professional manner, offering guidance and encouraging the growth of my team.
- Managed multiple tables while also providing excellent service. I provide great service by taking accurate orders as the guest orders their meal, and delivering food and drinks promptly.
Server
Applebee’s Grill + Bar
12.2022 - 08.2023
- Have detailed knowledge of the menu in order to answer questions and deliver food orders quickly and accurately, in order to properly tend to any requested modifications.
- Ensure every food order is as accurate as possible by confirming food items and alterations that may have been made, before it reaches the kitchen.
- Prepare room for dining by sweeping floors, removing dirty dishes from tables, refilling sauces/napkins on tables, and resetting areas as needed.
- Managed multiple tables, ensuring timely order taking and food delivery.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess/Server
Sonny’s BBQ
05.2022 - 11.2022
- Welcomed and seated guests, optimizing flow of restaurant operations.
- Managed reservation system, ensuring accurate table assignments during peak hours.
- Coordinated with serving staff to enhance guest service and satisfaction levels.
- Monitored dining area for cleanliness and overall ambiance, reporting issues as needed.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
Crew Member/Team Leader
McDonald's
03.2021 - 04.2022
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Coordinated team schedules, improving workflow efficiency during peak hours.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Processed customer transactions efficiently, ensuring accurate cash handling and maintaining register accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Graduate -
Central High School
Spring HillSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Sales expertise
- Suggestive selling
- Upselling techniques
Timeline
Server/Server Trainer
Silver Diner - Rio
08.2023 - 05.2025
Server
Applebee’s Grill + Bar
12.2022 - 08.2023
Hostess/Server
Sonny’s BBQ
05.2022 - 11.2022
Crew Member/Team Leader
McDonald's
03.2021 - 04.2022
High School Graduate -
Central High School