Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carmen Cardenas

Summary

A dynamic leader with a proven track record at Vuelvo A Ti Cafe, enhancing customer satisfaction and boosting store sales through innovative marketing strategies and staff development. Skilled in customer service and health and safety compliance. After three arduous years of work, I achieved significant improvements in operational efficiency and team performance. Excelled in creating a welcoming environment, directly contributing to a loyal customer base and exceeding monthly sales targets.


Well-merited English and Spanish Tutor offers tutoring and instructional support in English and Spanish, and Language Arts academic or occupational areas to help students progress academically while promoting independent learning and self-reliance. Assists in developing and improving English competency by integrating and applying effective study skills, active reading and note-taking and test-taking strategies. Tutors students in creative writing labs and provides distance learning tutoring services to develop time management, self-discipline and organizational skills.

Overview

3
3
years of professional experience

Work History

Barista Manager

Vuelvo A Ti Cafe
05.2021 - 08.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Created new training guidelines, and provided staff orientation and training.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
  • Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
  • Monitored customer feedback to improve barista performance and customer service.
  • Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
  • Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
  • Monitored performance metrics, identifying areas for improvement and implementing changes that resulted in increased customer satisfaction and operational efficiency.
  • Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Promoted a safe working environment by enforcing proper use of equipment, identifying potential hazards, and addressing any issues quickly to prevent accidents.
  • Managed vendor relationships to ensure timely delivery of supplies while minimizing costs through competitive pricing negotiations.
  • Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
  • Contributed to company growth by consistently meeting or exceeding monthly sales targets set forth by upper management.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

English Language Tutor

Valentina Allende
02.2020 - 04.2023
  • Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
  • Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
  • Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
  • Mentored students in proper punctuation, spelling and sentence structure use.
  • Developed student confidence through positive reinforcement strategies.
  • Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.
  • Supported ESL learners in acclimating to American culture while improving their language proficiency through practical conversations.
  • Facilitated successful transitions for international students entering U.S schools by providing targeted language instruction and cultural support.
  • Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
  • Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
  • Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
  • Built relationships with students to understand obstacles to learning such as difficult home situations, illness, or social hurdles.
  • Expanded students'' cultural awareness by integrating authentic materials from various English-speaking countries into lessons.
  • Strengthened students'' listening comprehension skills through exposure to various accents and dialects during audio-based exercises.
  • Utilized data-driven analysis to continually refine instructional methods for optimal effectiveness in promoting language skill development.
  • Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.

Spanish Language Tutor

Valentina Allende
02.2020 - 04.2023
  • Developed strong relationships with students'' families, involving them in their children''s educational progress through regular communication and meetings.
  • Facilitated student-led presentations and debates in Spanish, assisting learners in developing their public speaking and argumentation skills.
  • Organized field trips to local cultural events and institutions, providing students with opportunities for hands-on learning experiences outside the classroom.
  • Designed and implemented effective assessment tools, evaluating student progress and adjusting teaching strategies accordingly.
  • Promoted a growth mindset among students by recognizing their achievements while also encouraging perseverance in overcoming challenges related to language learning difficulties.
  • Maintained accurate records of student performance data, using it to inform instructional decisions and report on progress during parent-teacher conferences.
  • Organized extracurricular activities to promote real-life application of Spanish language skills, enhancing cultural understanding among participants.
  • Utilized multimedia resources to supplement traditional teaching methods, creating engaging lesson plans that catered to diverse learning styles.
  • Implemented interactive learning experiences such as role-playing exercises, enabling students to practice conversational Spanish in a supportive environment.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Used variety of teaching methods to successfully help wide range of students.
  • Developed methods to motivate and engage students in learning.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Motivated students with accurate feedback and positive reinforcement.
  • Used multimedia materials to engage students and encourage active learning.
  • Created fun and challenging lesson plans to help students enjoy learning process.

Education

No Degree - Psychology

San Diego State University
Calexico, CA
05.2028

Skills

  • Customer Service
  • Cleanliness and Organization
  • Health and safety compliance
  • Staff Training and Development
  • Hand-Crafted Drink Recipes
  • Product Promotion
  • Bank Deposits
  • Backroom Stocking
  • Retail Operations
  • Marketing and Promotions
  • Performance Assessments
  • Attention to Detail
  • Work Planning and Prioritization
  • Complaint Handling

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved manager position by completing costumer and employee satisfactory service with accuracy and efficiency.
  • Achieved manager position by introducing Rappi and DiDi Foods for delivery tasks.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Barista Manager

Vuelvo A Ti Cafe
05.2021 - 08.2023

English Language Tutor

Valentina Allende
02.2020 - 04.2023

Spanish Language Tutor

Valentina Allende
02.2020 - 04.2023

No Degree - Psychology

San Diego State University

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Carmen Cardenas