Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Cardenas

Los Angeles,CA

Summary

Seeking to obtain a professional position in an ever-changing environment where I can provide exceptional customer-service, organization and office management skills.

Experience in providing outstanding customer service Build good working relationships and utilize the skills of the work force to its full potential Prioritize work and manage time wisely in an ever-changing environment Active listener and possess exceptional communication skills

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Krispy Kreme
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.

Shift Supervisor

Wingstop Restaurant
06.2023 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Barista Shift Supervisor

Coffee Bean and Tea Leaf
09.2018 - 03.2024
  • Resolve issues that affect customer service, efficiency and productively
  • Participate actively in the organization's promotional activities
  • Assisted in managing FOH operations.

Cashier Customer Service/ CO Manager

Little Caesars
10.2013 - 07.2018
  • Took in house orders and special requested by customers, prepared the front of the store and cash registration
  • Explained orders, specials, discounts and prices to large amounts of people
  • Managed holiday lines, delivery of pizza to the counter or the customer when needed
  • Specified ingredients, orders and the use of specific tools

Office Assistant

Ingallinas Box Lunch
08.2016 - 01.2017
  • Manage office supplies, vendors, organization and upkeep
  • Processed clients orders, rebates reconciliation, reporting and check request
  • Assisted with vent planning complied company information and related material and distributed to the candidates
  • Screened all visitors and directed them to the correct employee or office
  • Open and properly distributed incoming mail and email

Education

Los Angeles Trade Technical College
Los Angeles, CA

High School Diploma -

Bell High School
Los Angeles, CA
06.2004

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management

Languages

Spanish
Professional Working

Timeline

Shift Supervisor

Krispy Kreme
03.2024 - Current

Shift Supervisor

Wingstop Restaurant
06.2023 - 03.2024

Barista Shift Supervisor

Coffee Bean and Tea Leaf
09.2018 - 03.2024

Office Assistant

Ingallinas Box Lunch
08.2016 - 01.2017

Cashier Customer Service/ CO Manager

Little Caesars
10.2013 - 07.2018

Los Angeles Trade Technical College

High School Diploma -

Bell High School

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Carmen Cardenas