Carmen Carrandi
West Melbourne,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Proficient in directing and creating care plans that are both high-quality and efficient.
Decisive leader and creative problem solver with 8 years of case management and human services experience.
Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
Case Manager/ Care Coordinator
Department of Children and Families
Palm Bay, FL
08.2020 - 08.2021
- Conduct comprehensive, client-centered assessment, to identify client’s goals to economic independence and barriers that prevent self-sufficiency
- Establish trusting relationships with clients by providing assistance, support and encouragement while focusing on client’s strengths and accomplishments
- Create an appropriate Care Coordination Plan for each individual client outlining action plan to assist clients reach their goals
- Act as a navigator on clients’ behalf by providing information on available program services and optional methods of attaining self-sufficiency goals
- Identify and maintain a working knowledge of available community resources, in conjunction with the Community Partner Liaisons, to meet the individual needs of each client
- Work together with community partners and agencies by sharing mutual resources and referrals
- Ensure that all appropriate forms, care coordination assessment and Care Coordination Plan of action are completed and uploaded into the program portal accurately and timely
- Engage with clients on a weekly basis to follow-up on progress made while reassessing needs
- Prepare correspondence, timely case notes, notifications, and related documents using computer-based applications.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Family Advocate
Brevard Public Schools
Melbourne, FL
11.2013 - 08.2020
- Scheduled and held eligibility meetings to determine a family's eligibility into the program
- Established trusting relationships with families and provided assistance through community resources
- Attended home visits with families to identify goals, challenges and celebrate families' successes
- Identified families and children in need of social services and provided resources to resolve situation
- Accurately entered all pertinent child and family information using software program – PROMIS
- Participated in recruiting events to ensure enrollment vacancies were filled in a timely manner
- Performed all administrative responsibilities to ensure accuracy of all records
- Managed Outlook calendar daily to maintain accountability and appointments
- Actively participated and engaged in monthly Family Advocate trainings
- Prepared letters and flyers to communicate with families on a regular basis
- Addressed teacher and parent concerns and made immediate, amicable resolutions
- Selected topics and coordinated guest speakers for monthly Family Engagement meetings.
Preschool Director
Small Wonders Preschool
Palm Bay, FL
10.2012 - 10.2013
- Successful leader of a preschool and childcare center providing an excellent level of care for children ages six weeks to five
- Established a higher level of care and commitment to the families and children
- Supervised and motivated a staff of three teachers by creating a positive team environment
- Ensured proper compliance with all rules and regulations was met by working together with regulatory agencies such as the Department of Children and Families, The Early Learning Coalition and the Florida Department of Health
- Handled accounting aspects of the business including payroll and payroll taxes
- Responsible for the recruitment, interviewing and hiring of staff.
Corporate Administrative Assistant
Somero Enterprises, Inc.
Jaffrey, New Hampshire
02.2006 - 03.2007
- Successfully coordinated the intricate aspects of company's annual World of Concrete Tradeshow
- Made catering arrangements for on-site and off-site executive meetings and conferences
- Assisted company’s legal counsel with filing trademark registration applications
- Created a filing system to track renewal dates of registered trademarks and created a companywide shared file illustrating the proper use of registered trademarked company logos
- Created PowerPoint presentations for monthly divisional meetings with top-level executives
- Handled all aspects of executives’ travel including visas, passports and country information
- Handled all administrative duties for organization including the distribution of mail, answering the phone, making copies, greeting visitors and ordering office supplies.
Legal Assistant
Frank D. Zilaitis, P.A.
Melbourne, FL
06.2002 - 11.2005
- Provided an outstanding level of customer service to clients and attorney
- Drafted all case related pleadings, including Petitions, Motions, Notices, and court Orders
- Communicated regularly with clients to discuss pertinent information regarding their legal case
- Prepared clients' Financial Affidavits and evidence files
- Drafted correspondences to clients, opposing party's attorney and Judges on a daily basis
- Successfully coordinated and scheduled court dates with numerous parties involved
- Accurately calendared and adhered to all dates and deadlines pertaining to clients' case
- Answered all incoming phone calls and greeted clients and guests in a professional manner
- Assisted attorney with legal research and prepared case files for trial
- Kept a positive upbeat attitude and kept office organized and running smoothly
- Ordered and kept inventory of office supplies
- Accurately maintained attorney's calendar and made travel arrangements.
Education
Associate of Arts -
Eastern Florida State College
01.2006
Skills
- Microsoft Office proficiency
- Bi-Lingual in English and Spanish
- Word, Excel, PowerPoint, Outlook
- Type 73 WPM (As Tested)
- Meticulous attention to detail
- Professional demeanor
- Progress Monitoring
- Scheduling
- Organizational Skills
- Documentation proficiency
- Case Management
- Documentation
- Organizational standards
- Database coordination
- Goal Setting
- Policy Adherence
- Care Planning
- Strategic Planning
- Process Improvements
Accomplishments
- Brevard Public Schools’ Head Start Employee of the Year 2017-18
- Brevard Public Schools’ County Employee of the Year Top Six Finalist 2017-18
- Named to the President's List for Academic Achievement 2012 – Eastern Florida State College
Timeline
Case Manager/ Care Coordinator
Department of Children and Families
08.2020 - 08.2021
Family Advocate
Brevard Public Schools
11.2013 - 08.2020
Preschool Director
Small Wonders Preschool
10.2012 - 10.2013
Corporate Administrative Assistant
Somero Enterprises, Inc.
02.2006 - 03.2007
Legal Assistant
Frank D. Zilaitis, P.A.
06.2002 - 11.2005
Associate of Arts -
Eastern Florida State College
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