Carmen Casas
Huntington Park,CA
Summary
Dynamic professional with a proven track record in customer service and sales order processing. Adept at building strong client relationships and implementing effective visual merchandising strategies to drive sales.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Assistant
International Paper
Buena Park, California
01.2021 - 09.2025
- Supported team projects by gathering relevant information and compiling necessary resources.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Representative
Ddk footwear inc
City of industry
01.2020 - 07.2020
- customer care orders
- orders processing by phone,emails and walk ins
- Answered inquiries from prospective customers
- regarding features of products and services offered.
- Established and maintained strong client relationships to foster repeat
- business and referrals.
- Developed key customer relationships to increase sales.
- Developed key customer relationships to increase.
- Attending trade shows in Vegas to increase orders for our company
Sales Representative
Find Me Plus ( LA Fashion District)
Los Angeles, California
08.2017 - 12.2019
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Oppo Original corp
City of Industry, California
02.2007 - 07.2017
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained records related to sales for store management.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06-1995
Skills
- Customer relationship management
- Sales order processing
- Product knowledge
- Visual merchandising
- Inquiry handling
- Team collaboration
- Inventory management
- Effective communication
- Problem solving
- Adaptable sales strategies
- Customer success management
- Online sales strategies
- Network development
- Contact follow-up
- Product promotions
- Event participation
- Customer relationship building
- Inside and outside sales
- verbal communication
- problem solving
- achieve sales goal
Languages
English
Professional
Spanish
Professional
Certification
Osha outreach training program certificate
Timeline
General Assistant
International Paper
01.2021 - 09.2025
Sales Representative
Ddk footwear inc
01.2020 - 07.2020
Sales Representative
Find Me Plus ( LA Fashion District)
08.2017 - 12.2019
Sales Associate
Oppo Original corp
02.2007 - 07.2017
High School Diploma -
Thomas Jefferson High School