Carmen Castaneda
Miami
Summary
Results-driven professional with a Bachelor’s Degree in Philosophy and hands-on experience in sales, customer service, and business operations. Proven ability to build strong client relationships, manage accounts, and support sales growth. Skilled in communication, negotiation, and CRM tools, with a passion for contributing to high-performing sales teams.
Professional with comprehensive experience in sales support and administrative functions. Exceptional at fostering team collaboration and driving results, adapting seamlessly to changing needs. Skilled in customer relationship management, data analysis, and process optimization. Dependable and efficient, known for strong organizational and communication abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Department Assistant
Expo Convention Contractors
02.2021 - 09.2025
- Supported the Sales Team
- Maintained accurate sales data and CRM records, contributing to improved pipeline visibility.
Salesperson & Business Administrator
Printing Business
11.2019 - 11.2021
- Drove sales by actively engaging clients, presenting services, and closing deals.
- Managed inventory and accounts to ensure smooth business operations and accurate financial reporting.
Operations & Customer Service Coordinator
Tinta Havana
06.2018 - 11.2019
- Managed supplier operations to ensure reliable product availability for clients.
- Served high-value customers directly, building trust by responding quickly to needs and orders.
- Enhanced customer satisfaction and retention through personalized service.
Professor, Faculty of Philosophy and History
University of Havana
01.2014 - 01.2018
- Delivered engaging lectures that developed students’ critical thinking and communication skills.
- Guided and mentored students, strengthening interpersonal and leadership abilities.
- Gained experience in presenting complex ideas clearly and persuasively — skills transferable to sales.
Education
Bachelor of Arts - Philosophy
University of Havana
01.2014
Skills
- Customer Relationship Management (CRM) tools (Salesforce, NetSuite – adjust if needed)
- Prospecting & lead qualification
- Client relationship management
- Negotiation & closing support
- Inventory and account management
- Time management & organization
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM proficiency
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Attention to detail
Certification
- 2021 Introduction to Community Manager. https://www.domestika.org/es
- 2021 Workshop Soy Copywriter. https://www.soycopywriter.com
- 2016 Management, promotion, and art market. Faculty of Arts and Letters, Havana University. Cuba.
- 2015 Curatorship and curatorial experiences. Faculty of Arts and Letters, Havana University. Cuba.
- 2015 Public relations for the non-state sector. Cuban Association of Social Communicators. Cuba.
- 2015 Public Relations in Culture. Cuban Association of Social Communicators. Cuba.
Additional Information
Languages: [Spanish, B2 English, A1 French]
Timeline
Sales Department Assistant
Expo Convention Contractors
02.2021 - 09.2025
Salesperson & Business Administrator
Printing Business
11.2019 - 11.2021
Operations & Customer Service Coordinator
Tinta Havana
06.2018 - 11.2019
Professor, Faculty of Philosophy and History
University of Havana
01.2014 - 01.2018
Bachelor of Arts - Philosophy
University of Havana
Additional Information
Certifications: [Sales training, software certificates, online courses]
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