Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Casto

Cardington,OH

Summary

Experience healthcare professional with extensive experience at OhioHealth, excelling in operational efficiency and compassionate patient care. Proven track record in clinical documentation and team building, enhancing practice growth and patient satisfaction. Excels in developing efficient processes, ensuring high standards and aligning efforts with organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Ambulatory Nurse

Nationwide Children's Hospital
09.2024 - Current
  • Assisted in patient assessments and documentation to ensure accurate medical records.
  • Supported nursing staff in administering medications and treatments according to protocols.
  • Developed strong rapport with diverse patient populations, fostering trust between patients and healthcare providers leading to improved compliance with treatment recommendations.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.

Practice Administrator

OhioHealth
09.2017 - 01.2023
  • Assisted in managing daily operations and administrative tasks for practice efficiency.
  • Coordinated patient scheduling and appointment confirmations to enhance workflow.
  • Supported financial processes by maintaining accurate billing records and insurance claims.
  • Implemented office protocols promoting compliance with healthcare regulations and standards.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Increased staff productivity by providing training, guidance, and performance evaluations.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Supervised team of 35 office personnel.

Practice Manager

OhioHealth
11.2012 - 09.2017
  • Led operational efficiency initiatives to improve patient flow and reduce wait times.
  • Oversaw budgeting processes, ensuring financial accuracy and adherence to organizational standards.
  • Developed staff training programs, enhancing team performance and service quality.
  • Implemented electronic health record systems, streamlining documentation workflows.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
  • Analyzed performance metrics to identify areas for improvement and drive strategic decision-making.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Identified opportunities for additional services or expansion within the practice based on market research analysis.
  • Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Implemented new electronic health record system to improve record accuracy and accessibility.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Education

Bachelor of Arts - Education

University of Toledo
Toledo, OH

Licensed Practical Nurse - Nursing

Tri Rivers Career Center
Marion, OH

Skills

  • Cross functional Team Leadership
  • Clinical documentation
  • Intravenous therapy
  • Team building
  • Safety protocols
  • Delegation and motivation
  • Task prioritization
  • Infection control
  • Business Restructuring
  • Quality Control
  • Technology Intergration
  • Leadership Development
  • Clinical Staff Management
  • KPI implementation
  • CPR/AED
  • Interpersonal skills
  • Analytical thinking
  • Care coordination

Timeline

Ambulatory Nurse

Nationwide Children's Hospital
09.2024 - Current

Practice Administrator

OhioHealth
09.2017 - 01.2023

Practice Manager

OhioHealth
11.2012 - 09.2017

Bachelor of Arts - Education

University of Toledo

Licensed Practical Nurse - Nursing

Tri Rivers Career Center

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Carmen Casto