Office Manager
Thompson Lock and Supply Corp.
09.2023 - Current
- Oversee daily operations, including managing staff schedules, coordinating appointments, and maintaining office supplies. Streamline client intake and service request processes, ensuring efficient scheduling and timely response to service calls. Implement and manage office procedures and systems, improving overall efficiency and communication within the team. Coordinate with locksmith technicians, facilitating seamless dispatch and follow-up on service requests. Maintain accurate records and files, including client information, service history, and inventory levels. Process invoices and manage accounts payables, ensuring accurate billing and timely payments. Handle customer inquiries and resolved issues, providing excellent service and maintaining positive client relationships. Prepared and analyzed reports on vendor performance, service metrics, and customer satisfaction to support strategic decision-making. Manage vendor relationships and procurement of office equipment and supplies, negotiate contracts and ensuring cost-effectiveness.
