Carmen Cerda
Driver Manager
Ontario,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Driver Manager position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Driver Manager
Keolis Transit
04.2021 - 04.2024
- Oversaw 60+ operators.
- Increased customer satisfaction by addressing concerns promptly.
- Maintained accurate records of driver hours, vehicle maintenance for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Evaluated driver performance regularly using combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Developed strong relationships with clients through consistent communication and excellent service.
- Addressed driver communications and provided required data to drivers.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to schedules.
- Addressed equipment breakdowns promptly by coordinating with repair shops.
- Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Dispatcher/Road Supervisor
Santa Maria Area Transit
09.2017 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Sent out drivers to assist based on locations needs and worker availability.
Transit Bus Operator
Metropolitan Transportation Authority
12.2006 - 08.2017
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Accepted and processed fares.
- Drove passenger shuttle bus to and from terminal.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
Education
Vocational - Business Office Administration And Management
UEI College
Ontario, CA 05.2022 - 02.2023
Skills
- Strong leadership qualities
- Route Management
- Hiring and Training
- Active listening abilities
- Relationship Building
- Data analysis
- Safety issues monitoring
- Payroll
- Microsoft Excel
- Spanish-speaking
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Vocational - Business Office Administration And Management
UEI College
05.2022 - 02.2023
Driver Manager
Keolis Transit
04.2021 - 04.2024
Dispatcher/Road Supervisor
Santa Maria Area Transit
09.2017 - 03.2020
Transit Bus Operator
Metropolitan Transportation Authority
12.2006 - 08.2017
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