Carmen Chaffee
Bozeman,MT
Summary
Dependable employee, successful in providing fast, high-quality customer service to guests in restaurant settings. An adaptable professional with expertise in personal development, team collaboration, and resolving issues with customers, waitstaff, and management. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Food Runner and Banquet Manager
Lakewood Country Club
01.2023 - Current
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Directed and managed banquet functions for 150+ person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Provided attentive service and proactively assessed guest needs.
Cashier and Barista
Einstien Bros Bagels
06.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Some College (No Degree) - English Education
Montana State University - Bozeman
Bozeman, MTSkills
- Special Orders
- Food Preparation
- Procedure Preparation
- Time Management
- Serving Staff Support
- Restocking Buffet Items
- Performance Improvement
- Hospitality Service Expertise
- Critical Thinking
- Effective Multitasking
Timeline
Food Runner and Banquet Manager
Lakewood Country Club
01.2023 - Current
Cashier and Barista
Einstien Bros Bagels
06.2022 - 01.2023
Some College (No Degree) - English Education
Montana State University - Bozeman
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