Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Charlton

Newburgh,NY

Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Director

Volunteers of America-GNY Commonwealth Residence
02.2023 - Current
  • Lead and manage a variety of programs focused on empowering individuals, including those with disabilities, by ensuring high-quality, cost-effective services that align with the organization’s goals
  • Oversee program operations, including staffing, budgeting, and compliance with funding and licensing regulations
  • Develop and market program services; assist in writing RFPs for new initiatives that support the inclusion of individuals with disabilities in the workforce
  • Foster positive community and governmental relations to enhance program visibility and support
  • Supervise staff, ensuring they receive proper training and are aligned with the mission of serving individuals with disabilities while maintaining a focus on client outcomes
  • Manage the daily operations of programs like Street to Home and Homebase, ensuring quality service delivery
  • Oversee budget management, including monitoring overtime expenses and ensuring funder contract compliance

Associate Program Director

Volunteers of America Commonwealth Veterans Residence
04.2021 - 02.2023
  • Managed a diverse team of case managers, providing leadership and support in delivering high-quality services to individuals with disabilities
  • Ensured that all program goals and objectives were achieved, with an emphasis on meeting the specific needs of vulnerable populations, including veterans and those with disabilities
  • Developed and maintained community partnerships to ensure clients had access to necessary resources and services
  • Administered client records confidentially and professionally, adhering to regulatory and quality assurance standards
  • Collaborated with local government agencies, healthcare providers, and community organizations to support individuals with disabilities in accessing career services and other essential resources

Director, Senior Services

PSS USA Senior Center
10.2019 - 03.2021
  • Managed and coordinated programs for seniors, focusing on enhancing their quality of life through activities, social services, and community engagement
  • Supervised a multidisciplinary team of staff and volunteers, providing training and development opportunities to meet program goals
  • Administered program budgets, ensuring resources were allocated effectively to meet the needs of participants, including those with disabilities
  • Worked closely with social service administrators to provide services that supported aging adults, including career readiness programs and social integration

Social Worker, Adult Protective Services

Department of Health and Human Services
10.2015 - 08.2019
  • Investigated and provided services for adults with disabilities or the elderly who were victims of abuse, neglect, or exploitation
  • Conducted assessments and facilitated the provision of essential services, including housing and healthcare, for individuals with disabilities and complex needs
  • Worked closely with interdisciplinary teams to ensure that clients received necessary legal, medical, and social support services
  • Developed and monitored safety plans, ensuring clients were connected to appropriate resources, including employment support where applicable

Care Manager Supervisor

Bailey House - Health Home Department
05.2013 - 06.2015
  • Supervised and trained a team of care managers, ensuring that all clients, including individuals with disabilities, received comprehensive support for their physical and mental health needs
  • Managed and tracked client services to ensure they had access to vocational and community-based programs to foster independent living and employment readiness
  • Ensured compliance with HIPAA and Medicaid funding regulations

Senior Case Manager

St. Nicholas Neighborhood Preservation Corp.
01.2009 - 02.2010
  • Led a team of case managers providing direct services to individuals living with HIV/AIDS, ensuring their needs were met in areas such as housing, medical care, and employment
  • Supervised staff to ensure effective case management and program delivery for vulnerable individuals, including those with disabilities
  • Worked with community partners to connect clients with training and employment opportunities

Education

[Your Degree] -

[Your School]

Skills

  • Program Management
  • Leadership & Supervision
  • Community Outreach
  • Client-Centered Services
  • Budget Management
  • Relationship building

Certification

  • [Relevant Certifications, e.g., CPR, First Aid, etc.]
  • [Any certifications specific to working with individuals with disabilities or program management]

Languages

Spanish
Native or Bilingual

Timeline

Program Director

Volunteers of America-GNY Commonwealth Residence
02.2023 - Current

Associate Program Director

Volunteers of America Commonwealth Veterans Residence
04.2021 - 02.2023

Director, Senior Services

PSS USA Senior Center
10.2019 - 03.2021

Social Worker, Adult Protective Services

Department of Health and Human Services
10.2015 - 08.2019

Care Manager Supervisor

Bailey House - Health Home Department
05.2013 - 06.2015

Senior Case Manager

St. Nicholas Neighborhood Preservation Corp.
01.2009 - 02.2010

[Your Degree] -

[Your School]

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Carmen Charlton