Carmen Coco
Baton Rouge,LA
Summary
Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
10
10
years of professional experience
Work History
Owner, Baker
Coco(a) Desserts
Baton Rouge, LA
01.2014 - Current
- Created and implemented strategic plans to optimize profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
Wedding Consultant
Baum's Fine Pastries & Chocolates
Baton Rouge, LA
08.2014 - 12.2018
- Developed and executed creative wedding concepts for clients to choose from.
- Provided exceptional customer service to ensure client satisfaction throughout the entire planning process.
- Collaborated with vendors to negotiate contracts and secure services at competitive rates.
- Organized meetings with clients to discuss their vision for the event and provide advice on various aspects of the wedding day.
- Maintained accurate records regarding payments made by clients and payment schedules for vendors.
- Analyzed feedback from clients regarding overall satisfaction levels after events took place.
- Documented events with details in customer preferences, financial considerations and successes and failures.
Education
Associate of Arts - Liberal Arts And General Studies
Baton Rouge Community College
Baton Rouge, LA05-2011
Skills
- Administrative Oversight
- Business Management
- Budget Administration
- Labor Relations
Affiliations
- Member of Teacher Support Committee for an elementary school. Responsible for communicating with teachers and providing them with their needs.
Timeline
Wedding Consultant
Baum's Fine Pastries & Chocolates
08.2014 - 12.2018
Owner, Baker
Coco(a) Desserts
01.2014 - Current
Associate of Arts - Liberal Arts And General Studies
Baton Rouge Community College
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