Carmen Collazo
Chicago,IL
Summary
Proven ability to enhance customer and student experiences, demonstrated through a track record of resolving housekeeping concerns at Pearl of Mount Clare and boosting classroom participation at Chicago Public Schools CPS. Skilled in housekeeping services and cultural awareness, I excel in teamwork and problem-solving, ensuring high satisfaction levels and improved outcomes.
Overview
44
44
years of professional experience
Work History
House Keeping
Pearl of Mount Clare
09.2018 - Current
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Retail Sales Associate
Target
01.2016 - 02.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Caregiving
02.2017 - 01.2018
Taking care of my grandchildren
Bilingual Teachers Assisting
Chicago Public Schools CPS
04.1980 - 04.2015
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Maintained open communication with parents, keeping them informed of their child''s progress and addressing any concerns as necessary.
- Assigned homework in multiple languages.
- Integrated authentic materials from target language cultures into lessons, promoting greater cultural awareness among students while enhancing their linguistic abilities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with fellow teachers to create interdisciplinary lesson plans that reinforced core concepts across multiple subjects.
Education
High School Diploma -
Kelvin Park
Chicago, IL06.1975
Skills
- Housekeeping services
- Teamwork
- Problem-Solving
- Customer Assistance
- Cultural Awareness
- Peer Collaboration
- Teaching strategies
Timeline
House Keeping
Pearl of Mount Clare
09.2018 - Current
Caregiving
02.2017 - 01.2018
Retail Sales Associate
Target
01.2016 - 02.2018
Bilingual Teachers Assisting
Chicago Public Schools CPS
04.1980 - 04.2015
High School Diploma -
Kelvin Park
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