Carmen Conly

• Support the local Director of Operations and other leaders as needed with administrative tasks.
• Oversee and manage the daily conditions of our communal spaces.
• Support the people team in the employee onboarding and recruiting process, also coordinating employee recognition and community events.
• Coordinate with vendors on cleaning, maintenance, etc. and serve as the main point of contact.
• Develop office procedures for tackling expenses and paying vendors.

• Effectively addressing inquiries or concerns related to products and services via telephone communication.
• Educated customers regarding the mobile App and online services.
• I worked with assisting clients by providing comprehensive product and service details.
• Promptly responded to inquiries and requests from customers.
• Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.

• I was responsible for the receiving and seamless integration of products into our inventory.
• Employing the Prodiagnostic Assetscience Program, I conducted thorough quality checks to ensure the highest standards.
• I assumed a important role in training new team members, providing them with a clear understanding of our meticulous
  Receiving and Quality Check protocols.

In addition to assisting customers with deposits, credits, and account inquiries, I efficiently managed office tasks. This included creating new accounts for potential clients and overseeing office operations like scheduling meetings, ensuring supplies were stocked, and organizing team outings.

My time as a teller taught me to handle high transaction volumes and remain composed during Rush hours, contributing to both customer satisfaction and a well-functioning office environment.