Carmen Corbett
Maple Hill,NC
Summary
Skilled operator adept at addressing intricate customer challenges and promoting positive experiences. Recognized for strong organizational capabilities and commitment to customer satisfaction, leading to successful business outcomes. Experienced in managing documentation and payment processes effectively.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Black River Medical Center
07.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness
- Built and maintained positive working relationships with patients and staff
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Used Software to schedule appointments
- Handled customer service inquiries in person, via telephone and through email
- Resolved billing inquiries and disputes in timely fashion
- Answered incoming calls, scheduled appointments and filed medical records
- Verified patient insurance eligibility and entered patient information into system
- Provided excellent customer service to patients and medical staff
- Greeted and assisted patients with check-in procedures
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Followed document protocols to safeguard confidentiality of patient records
- Facilitated communication between patients and various departments and staff
- Responded to inquiries by directing calls to appropriate personnel
- Delivered support to medical staff in completion of patient paperwork
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Resolved customer complaints using established follow-up procedures
- Helped address client complaints through timely corrective actions and appropriate referrals
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Substitute Teacher
Onslow County Public Schools
03.2022 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
- Developed rules and set goals to maintain order in classroom
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Took notes and prepared reports on school day activities to provide to primary teacher
- Administered and graded tests and quizzes and reported performance to primary teacher
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Supervised lunchroom and recess activities.
Patient Service Representative
Atlantic Management
10.2022 - 07.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Verified insurance eligibility and coverage for patients
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness
- Built and maintained positive working relationships with patients and staff
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Used Software to schedule appointments
- Handled customer service inquiries in person, via telephone and through email
- Resolved billing inquiries and disputes in timely fashion
- Answered incoming calls, scheduled appointments and filed medical records
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Associate
Lowes Home Improvment
02.2021 - 11.2021
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Boosted sales revenue by skillfully promoting diverse service options
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding charge accounts and loyalty programs
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Arts - Business Administration And Management
University of Mount Olive
Mount Olive, NCAssociates - Science
University of Mount Olive
Mount Olive, NCSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Patient confidentiality
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Eligibility Determination
- Office Administration
- Data entry proficiency
- Healthcare industry understanding
- Document filing
- Medicaid
- Phone and Email Etiquette
- Problem-Solving
- Information Collection
- Patient Education
Chairman
Working the the children and young adult in classroom setting doing projects.
Mission
Helping to organize mission project within the church and local communities.
Timeline
Patient Service Representative
Black River Medical Center
07.2023 - Current
Patient Service Representative
Atlantic Management
10.2022 - 07.2023
Substitute Teacher
Onslow County Public Schools
03.2022 - Current
Customer Service Associate
Lowes Home Improvment
02.2021 - 11.2021
Bachelor of Arts - Business Administration And Management
University of Mount Olive
Associates - Science
University of Mount Olive
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