Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Cortez

Santa Clarita,CA

Summary

Hello, my name is Carmen Cortez, I am 33 years old and bilingual. I work well with others and I'm a fast learner with a positive attitude. I proven the ability to manage administrative tasks efficiently and enhance workplace productivity. I have a strong focus on team collaboration, with adaptability to meet changing needs. I am known for reliability, effective communication, answering calls, filing, record keeping, customer service, problem solving, ensuring smooth operations and achieving results. I love to help whenever and wherever possible. I always try to go above and beyond, and I believe I would be a great asset to the team. I want to thank you for your time, and look forward to hearing from you soon.

Overview

5
5
years of professional experience

Work History

Security

Securitas
11.2012 - 12.2014
  • Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
  • Assessed security compliance, security program organization, policies, and procedures, general risks and vulnerabilities.
  • Created and maintained records of security incidents and investigations.
  • Followed security protocols to protect sensitive and proprietary information.
  • Provided ongoing support and guidance for new hires within the Security department, facilitating smooth integration into their roles.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Followed company, safety, security policies, and procedures.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Enhanced security measures by implementing thorough monitoring and reporting procedures.
  • Dealt with customers in a professional manner.

Pharmacy Associate

MED PHARMACY
08.2009 - 10.2012
  • Supported the implementation of pharmacy software upgrades, optimizing efficiency and reducing errors in prescription processing.
  • Assisted customers in selecting appropriate over-the-counter products by providing knowledgeable guidance and recommendations.
  • Strengthened relationships with healthcare providers through clear communication regarding patient prescriptions and medication needs.
  • Contributed to a positive pharmacy reputation by maintaining strict confidentiality with sensitive patient information.
  • Maintained a clean, organized workspace that facilitated efficient work processes and reflected positively on the pharmacy''s image.
  • Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
  • Ensured the accuracy of prescription information by diligently verifying patient data and communicating any discrepancies to pharmacists.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Managed high call volume with exceptional telephone etiquette, answered questions, and directed calls to staff.

Education

Bachelor of Arts - Psychology And Counseling

Randall University
ONLINE
08-2028

High School Diploma -

Birmingham High School
Van Nuys, CA
06-2009

Skills

  • Initiative-taking
  • Telephone etiquette
  • Easy to work with others
  • Punctual
  • Front desk operations
  • Maintaining records
  • Problem-solving
  • Customer service
  • Inventory management
  • Adaptable and flexible
  • Flexible schedule
  • Reliable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Security

Securitas
11.2012 - 12.2014

Pharmacy Associate

MED PHARMACY
08.2009 - 10.2012

Bachelor of Arts - Psychology And Counseling

Randall University

High School Diploma -

Birmingham High School

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Carmen Cortez