Carmen Costa
Palm Springs
Summary
Successful sales professional with 10+ years experience in large-scale food and retail environments. Implement cost control measures to ensure operations remain within company targets. Maximize bottom-line performance through P&L, merchandising, staff management, loss control and inventory management initiatives.
Overview
7
7
years of professional experience
Work History
Property Manager
Rich Properties
07.2023 - Current
- Operating the property within the financial guidelines, i.e., the budget, posting rents.
- Process Eviction.
- Daily physical inspections of the property and direct supervision of the service, grounds and custodial personnel.
- Direct supervision of the office staff and bookkeeping functions.
- Responsible for the final interviewing and hiring of all property employees.
- Responsible for always insuring a professional appearance and attitude for yourself and all property employees.
- Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of Rich Properties; insuring through constant supervision and review that all personnel in all departments operate within those regulations.
- Responsible for the leasing of the property; insuring through supervision of the office and leasing personnel that all sales techniques and methods required by the management company are being used effectively and in a professional manner.
- Responsible for insuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
- Responsible for generating various reports.
- Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities.
- Responsible for insuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
- Responsible for reporting any unusual, extraordinary circumstances regarding the residents or the property.
Community Manager
Pinehurst Apartments - Silva-Markham Partners, LLC - (SMP)
07.2018 - 09.2022
- Exceptional performance in managing distressed Assets and Rehab Units.
- Established positive business relationships with regional managers, residents, vendors, management, co-workers, ownership, maintenance staff, etc.
- Approval/Process of all tax credit (Sec 8) and conventional application guidelines.
- Monthly, Weekly and Daily reports.
- Assist with budgeting projections for the coming year.
- Generate PO, and submit monthly bills.
- Approval of time sheets, vacation, etc.
- Work closely with the Regional Manager, hiring and terminating staff.
- Monthly posting of rent, collections and evictions.
- Approval/Process renewal/certifications and evictions.
- Ensures community meet compliance and eligibility.
- Follow up and monitor, residents in cooperation, resident services coordinator, maintenance requests into OneSite and follow up to ensure resident satisfaction.
- Work closely with Maintenance Supervisor on timely make-ready.
- Help the team increase Resident Retention.
- Ability to sell products and services to future residents.
- Inspect units, grounds and other aspects of the community to ensure standards are met within company expectations.
- Established relationships with all Vendors.
Education
High School Diploma -
Skills
- Bilingual (Spanish)
- OneSite (Real Page)
- Yardi
- On Site
- ADOC’s
- Organizational skills
- Self-Starter
- Administrative Duties
- Sales Operations
- Great Customer Support
- Salesmanship
- Ability to work in a fast-paced environment
- Confidentiality
- Unparalleled Resident Relations
- Strong multi-tasking skills
- Microsoft Office Suites
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Rich Properties
07.2023 - Current
Community Manager
Pinehurst Apartments - Silva-Markham Partners, LLC - (SMP)
07.2018 - 09.2022