Carmen Cruz-Ocasio

Flight Attendant

Spirit Airlines Inc.

07.2011 - Current

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Ensured safety and comfort of customers onboard aircraft.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.

Summary

Overview

Work History

Flight Attendant

Education

Associate of Arts - Accounting And Finance

Skills

Languages

Timeline

Flight Attendant

Associate of Arts - Accounting And Finance

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