Carmen Cuevas
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dollar Tree
04.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally. Managed over 40 calls per day
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Ranch Market
01.2012 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
Tucson High School
Tucson, AZ05.2002
Master of Arts - Business
University of Arizona
Tucson, AZ1999
Skills
- Account Management
- Microsoft Word
- Microsoft Excel
- Customer Service
- Inbound and Outbound Calling
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dollar Tree
04.2017 - 04.2019
Customer Service Associate
Ranch Market
01.2012 - 02.2015
High School Diploma -
Tucson High School
Master of Arts - Business
University of Arizona
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