Carmen Dal Molin
Stockton,CA
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Excelled in HIPAA compliance and bilingual communication, significantly improving patient experience
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Pediatric Associates Of Stockton
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted Spanish speakers, addressing their concerns and needs
Medical Receptionist
Fayetteville Otolaryngology Head and Neck Surgery
06.2020 - 07.2021
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Verified patient insurance coverage and benefits for medical claims.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Student Office Assistant
Village Family Dental Office
01.2020 - 03.2020
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
- Improved communication between departments through efficient message delivery and prompt response to inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Associate of Applied Science - Medical Administration, Billing, Coding, And Audit
Fayetteville Technical Community College
Fayetteville, NC05.2020
High School Diploma -
Ex Martini
Vicenza, Italy07.2012
Skills
- Telephone Etiquette
- Medical Terminology
- HIPAA Compliance
- Problem-Solving
- Time Management
- Critical Thinking
- Adaptable and Flexible
- Heartsaver First Aid CPR AED
- Fluent Spanish
- Medical office administration
References
- Manager at Pediatric Associates of Stockton: BethAnn Bettencourt| (209) 870-2711 | operations@pediatricassociatesofstockton.com
- Supervisor at Pediatric Associates of Stockton: Elaine Mata| (209) 871-5181
- Ex Supervisor at Fayetteville Otolaryngolory: Tammy Shirley| (910) 308-3680
Timeline
Medical Receptionist
Pediatric Associates Of Stockton
02.2024 - Current
Medical Receptionist
Fayetteville Otolaryngology Head and Neck Surgery
06.2020 - 07.2021
Student Office Assistant
Village Family Dental Office
01.2020 - 03.2020
Associate of Applied Science - Medical Administration, Billing, Coding, And Audit
Fayetteville Technical Community College
High School Diploma -
Ex Martini
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