Carmen Davis
Wildwood,FL
Summary
Hardworking, reliable, and passionate Certified Medical Assistant ready to assist with office operations and physician support to maintain satisfying patient interactions and retention. Two years of medical office experience. Passionate about being a well rounded MA and gaining hands on clinical experience. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Willing to take on added responsibility to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Advanced Surgery Center
06.2023 - Current
- Collect co-pays and past due balances
- Ensure patient demographics are up to date
- Scan Identification cards, insurance cards, and other important documents into patients charts
- Direct phone calls to appropriate department or person
- Check fax box, voicemails, and emails throughout the day and distribute them to the appropriate party
- Check-in vendors and office guest
- Remove cancelled appointments from the schedule and report them to the Doctor's office for rescheduling
- Verify insurance
- Add procedure and surgery cases from Urology office to the Surgical Center schedule
- Complete pre-op communications with procedure patients
- Mail out billing statements and letters to patients
- Prepare procedure cards for the Doctor's patients that will be having a surgery or procedure done
- Ensure lobby is orderly and hazard free throughout the day amongst other duties as assigned.
Medical Secretary
Citrus Cardiology Consultants
01.2023 - 06.2023
- Abide by HIPPA guidelines at all times when accessing sensitive information and software programs given by the patient and the facility
- Answer incoming phone calls and messages
- Maintain doctor's schedule
- Schedule surgical procedures for both inpatient and outpatient services and provide patients with instructions to follow for their specific procedure
- Check patients out and schedule follow-ups and any other testing or labs that are needed
- Submit referrals for authorization of visits, procedures and testing.
Medical Receptionist
Express Care of Leesburg
08.2021 - 01.2023
- Check patients in and out
- Verify insurance
- Maintain a cash drawer
- Abide by HIPPA guidelines
- General office duties
- Schedule and confirm appointments.
CSR - Customer Service Representative
The Villages Golf Cars
07.2021 - 08.2021
- Answer Phones
- Set appointments
- Check in customers
- Cash out finished work orders
- Correspond with customers and staff through email
- Return customer calls that leave a voicemail
- Help fellow co workers when needed.
Customer Service Representative
Spherion Staffing Svc
03.2020 - 07.2021
- Answer Phones
- Set appointments
- Check in customers
- Cash out finished work orders
- Correspond with customers and staff through email
- Return customer calls that leave a voicemail
- Help fellow co workers when needed.
Waitress/Server
Too Jays Deli
01.2019 - 03.2020
- Greet guest in a timely manor with an inviting smile and gentle voice
- Take and deliver the guest's order
- Check on guest to insure quality of food and service
- Collect payments
- Maintain a clean work station
- Help coworkers when not busy to ensure every guest is being taken care of in a timely manor
- Completing side work that is assigned for that day.
Office and Administrative Support Workers
T & D Pool and spa service
11.2019 - 02.2020
- Answered inbound and made outbound calls
- Arranged route schedules for technicians
- Made work orders for the service department to go out and fix equipment
- Added and canceled accounts
- Created invoices and closed out non billable work orders
- Mailed welcoming letters to new customers
- Used all office equipment daily.
Waitress/Cashier
Travel Centers of America
02.2017 - 02.2019
- Greeted guest in a timely manor with an inviting smile and gentle voice
- Took and delivered the guest's order
- Checked on guest to insure quality of food and service
- Collected payments
- Maintained a clean work station
- Helped coworkers when not busy to ensure every guest is being taken care of in a timely manor
- Completed side work assigned for that day.
Service Leader
Perkins Restaurants & Bakery
09.2012 - 07.2016
- Led a shift of 15 plus employees in a restaurant setting
- Handled cash drawers and daily deposits
- Recorded daily temperatures
- Supervised employees
- Ensured cleanliness of restaurant
- Solved customer complaints
- Served food in timely manor
- Assisted in any position in the restaurant to ensure customer satisfaction
- Trained new employees
- Conducted interviews for possible employees.
Hostess
Bob Evans
09.2010 - 09.2012
- Greeted guest
- Operated cash register
- Maintained cleanliness of restaurant
- Handled retail sales.
Cashier
Checkers
12.2008 - 07.2010
- Worked drive through window
- Helped with making orders
- Prepared products for the business day
- Maintained cleanliness of restaurant.
Customer Service Associate
The Pantry
08.2005 - 09.2008
- Operated overnight shift alone
- Completed End of Day Reports
- Inspected and accounted for inventory
- Balanced cash drawers
- Checked in vendors
- Cleaned and sanitized store.
Residential Care Assistant
Savannah Manor
10.2007 - 07.2008
- Cleaned residents rooms all bathrooms, and dining room
- Served breakfast, lunch, and dinner
- Prepared dining room for meals
- Participated in activity time
- Assisted residents with bathing
- Helped residents in and out of bed as needed.
Education
High School Diploma -
General High School
Leesburg Florida06.2003
No Degree - Medical Office Administration
Lake-Sumter State College
Leesburg, FLSkills
- E-Clinical software
- Care Cloud software
- Uro Charts software
- HST Pathways / eChart
- Organizational Standards
- Fast learner
- Microsoft Office(word,excel,outlook,powerpoint,doc)
- Office Experience
- Clerical Experience
- Phone Etiquette
- Microsoft Outlook
- Administrative Experience
- Cash Handling
- Front Desk
- Customer Service
- Filing
- Customer support
- Computer networking
- Medical office experience
- Multi-line phone systems
- Medical terminology
- Insurance Verification
- Medical Scheduling
- HIPAA Compliance
- Patient Relations
- Program Oversight
- Filing and Recordkeeping
- Medical Receptionist
- EMR Systems
- Patient Confidentiality and Data Security
- Payment Collection
- Appointment Scheduling
- Surgery and Procedure Scheduling
- Attention to Detail
- Patient Care
- Critical Thinking Skills
- Goal Setting
- Multitasking Ability
- Patient Registration
- Regulatory Compliance
- Creative Problem-Solving
- Patient Outreach and Follow-Up
- Continuous Learning
- Electronic Health Records
- Empathy and Compassion
- Cross-functional Teamwork
- Critical Thinking
- Team Collaboration
- Conflict Resolution
- Decision Making
- Professional Development
- Task Prioritization
- Problem Solving
- Active Listening
- Time Management
- Ethical Conduct
- Patient Confidentiality
- Computer Proficiency
- Patient Advocacy
- Patient Satisfaction
- Healthcare Knowledge
- Patient Safety
- Policy Compliance
- Caring and Empathetic
- Interpersonal Skills
- Registration and Scheduling
- Administrative and Office Support
- Gathering Information From Patients
- Complaint Investigation
- Explaining Policy and Procedures
- Documenting and Recording Information
Certification
- Certified Medical Administrative Assistant (CMAA), 09/01/22, 09/01/24
- CCMA Certification, 05/01/23, 05/01/25
Timeline
Patient Care Coordinator
Advanced Surgery Center
06.2023 - Current
Medical Secretary
Citrus Cardiology Consultants
01.2023 - 06.2023
Medical Receptionist
Express Care of Leesburg
08.2021 - 01.2023
CSR - Customer Service Representative
The Villages Golf Cars
07.2021 - 08.2021
Customer Service Representative
Spherion Staffing Svc
03.2020 - 07.2021
Office and Administrative Support Workers
T & D Pool and spa service
11.2019 - 02.2020
Waitress/Server
Too Jays Deli
01.2019 - 03.2020
Waitress/Cashier
Travel Centers of America
02.2017 - 02.2019
Service Leader
Perkins Restaurants & Bakery
09.2012 - 07.2016
Hostess
Bob Evans
09.2010 - 09.2012
Cashier
Checkers
12.2008 - 07.2010
Residential Care Assistant
Savannah Manor
10.2007 - 07.2008
Customer Service Associate
The Pantry
08.2005 - 09.2008
High School Diploma -
General High School
No Degree - Medical Office Administration
Lake-Sumter State College
- Certified Medical Administrative Assistant (CMAA), 09/01/22, 09/01/24
- CCMA Certification, 05/01/23, 05/01/25
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