Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Deanda

Homestead,FL

Summary

Dynamic professional with extensive experience in electronic health records and patient scheduling at Physicians Health Center. Demonstrated success in customer relationship management and problem-solving, leading to improved service delivery and operational efficiency. Achieved high patient satisfaction while ensuring confidentiality in all interactions. Strong communication skills contribute to excellence in healthcare support.

Overview

32
32
years of professional experience

Work History

Medical Records and Referrals

Physicians Health Center
Florida City, Florida
01.2023 - 03.2025
  • Developed and maintained filing systems for confidential documents and records.
  • Scheduled appointments and updated calendars for medical staff based on patient records.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Accurately entered patient information into electronic health record systems.
  • Generated reports on patient data and record-keeping activities as required by management.
  • Updated patient demographic and insurance information in the medical record system.

Customer Service Representative /Inside Sales Representative

Americas Best Value Inn & Suites
Homestead, FL
02.2022 - 01.2023
  • Assisted customers with product selection, sizing and styling.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Recommended, selected and located merchandise based on customer desires.
  • Organized stockroom shelves according to size, color or style.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assessed customer needs to provide assistance and information on product features.
  • Placed special orders or called other stores to find desired items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained cleanliness of store environment including floors, windows, displays.

Sales Representative

Badcock Home Furniture
Florida City, FL
06.2004 - 10.2021
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Analyzed customer feedback to improve products and services.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Achieved monthly sales exceeding $180,000.
  • Monitored the customer order process and addressed customer issues.

Customer Service Department Manager

Wal-Mart Supercenter
Florida City, FL
03.1999 - 06.2004
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Tracked outgoing orders to provide shipping status to customers.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Updated product labels to reflect accurate pricing.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Dade County Public Schools

Air Base Elementary
Homestead, FL
06.1995 - 06.1998
  • Organized and prepared ingredients for batch cooking.
  • Ensured that all ingredients were fresh before using them for meal preparation.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Recorded temperatures of food and refrigeration units to comply with health code regulations.
  • Maintained cleanliness and hygiene standards in food preparation and serving areas.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Adhered to dietary restrictions and allergies when preparing and serving meals.
  • Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
  • Received orders from vendors and restocked supplies accordingly.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Checked expiration dates on food products prior to use.
  • Effectively multitasked within fast-paced environment.
  • Used proper portion sizes when serving meals to customers.
  • Operated cash registers and handled transactions, providing accurate change and receipts.

Certified Nursing Assistant

Staff Builders Home Health
Miami, FL
01.1994 - 05.1995
  • Helped residents walk with or without self-help devices.
  • Assisted residents in preparing for activities and social programs.
  • Supported non-ambulatory residents in range of motion exercises.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

Certified Nursing Assistant

Swankrige Nursing Home
Homestead, Florida
04.1993 - 05.1995
  • Provided emotional support to patients and families during difficult times.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Education

Certificate Nursing Assistant -

South Dade Educational Center
Homestead, FL

High School Diploma -

Correspondence School
Townsend, GA

Skills

  • Electronic health records
  • Patient scheduling
  • Sales techniques
  • Customer relationship management
  • Inventory management
  • Problem solving
  • Effective communication
  • Remote office availability
  • First Aid/CPR
  • Customer relations

Timeline

Medical Records and Referrals

Physicians Health Center
01.2023 - 03.2025

Customer Service Representative /Inside Sales Representative

Americas Best Value Inn & Suites
02.2022 - 01.2023

Sales Representative

Badcock Home Furniture
06.2004 - 10.2021

Customer Service Department Manager

Wal-Mart Supercenter
03.1999 - 06.2004

Dade County Public Schools

Air Base Elementary
06.1995 - 06.1998

Certified Nursing Assistant

Staff Builders Home Health
01.1994 - 05.1995

Certified Nursing Assistant

Swankrige Nursing Home
04.1993 - 05.1995

Certificate Nursing Assistant -

South Dade Educational Center

High School Diploma -

Correspondence School

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Carmen Deanda