Carmen De Leon
The Bronx,NY
Summary
Dedicated District Manager with extensive experience overseeing operations, driving sales and staffing for numerous locations throughout area. Demonstrated ability to improve team performance through coaching and motivational techniques. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
7
7
years of professional experience
Work History
District Manager
PLS Financial Services
New York, NY
11.2018 - Current
- Maintaining exemplary customer service within the district and community
- Recruiting, developing, and motivating Store Managers who exceed internal and external customer expectations
- Ensuring the company’s cash security policies and procedures are followed
- Creating special business relationships with our customers so they will choose to do business with us again
- Analyzing financial statements and trends to increase and maximize sales
- Developing strategies to increase market share and store revenues
- Performing complete and thorough district reviews of each store on a consistent and frequent basis to determine that the stores are operating in accordance with all company policies and procedures, including but not limited to cash security and compliance policies and procedures
- Controlling labor hours, cash, store audits, and shrinkage.
- Additional duties as assigned by management
Store Manager
PLS Financial Services
The Bronx, NY
09.2017 - 11.2018
- Establishing a strong customer service culture
- Implementing strategies to help meet store goals and objectives
- Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
- Supervising the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Marketing within the community to increase market share and store revenues
- Controlling labor hours, cash, and store audits
- Reviewing all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes.
- Helping to maintain a neat and clean store environment for our customers and team members
- Other duties as assigned
Education
High School Diploma -
DeWitt Clinton High School
01-2009
Skills
- Over 9 years of experience in the managing, accounting, and bookkeeping fields
- Customer service skills and experience
- Strong desire to exceed corporate initiatives, and inspire excellence in a team
- Verbal and written communication skills, and presentation skills
- High-energy, collaborative leadership expertise
- Work Ethic
- Problem - Solving
- Dedicated, honest and have integrity
- Multi-task/Time management
- Bilingual – English/Spanish
Timeline
District Manager
PLS Financial Services
11.2018 - Current
Store Manager
PLS Financial Services
09.2017 - 11.2018
High School Diploma -
DeWitt Clinton High School
Similar Profiles
Yefry A NunezYefry A Nunez
Teller Manager at PLS Financial ServicesTeller Manager at PLS Financial Services
Islam GuellimIslam Guellim
Teller (supervisor Trainee) at PLS Financial Services InstituteTeller (supervisor Trainee) at PLS Financial Services Institute
Lisselly Almonte GarciaLisselly Almonte Garcia
Cashier at PLS Financial ServicesCashier at PLS Financial Services