Carmen Del Real
Paso Robles,California
Summary
Dynamic professional with extensive experience in operations management and client needs assessments at The Link Family Resource Center. Proven track record of enhancing service delivery through strategic planning and effective communication. Developed innovative solutions that significantly improved client outcomes and strengthened community partnerships. Strong commitment to confidentiality and fostering team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advocate Coordinator
The Link Family Resources
Paso Robles, CA
07.2022 - Current
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Instructed new hires on administrative procedures and company policies, closely checking their work to verify performance.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Collaborated closely with Advocate Services Director to effectively smooth and improve office operations.
- Guided team members to minimize delays and maintain high-quality daily production.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Managed office inventory and placed new supply orders.
- Managed, scheduled, and coordinated office functions and activities for employees.
- I coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reviewed files and records to obtain information, and respond to requests.
- I used judgment and initiative in handling confidential matters and requests.
- I implemented and maintained company protocols to facilitate smooth daily activities.
- I have elevated customer satisfaction ratings by promptly resolving client and case issues.
Family Advocate- P.E.I/Zero to Five
The Link Family Resource Center
Paso Robles, CA
03.2021 - Current
- I conducted research I completed accurate and timely reports and documentation.
- Engaged clients through phone, email, and SMS to provide assistance.
- I have built trust with victims of violent crimes using compassion and calmness.
- Coordinated interviews and case reviews to manage caseload efficiently.
- I advocated for victims by filing police reports and connecting them to services.
- I educated clients on legal processes and timelines for improved understanding.
- Maintained detailed records of all client interactions, including meeting notes.
- Attended team meetings to update on caseloads and discuss field developments.
- Researched and referred clients to appropriate community resources for additional assistance.
- Attended professional development workshops and conferences related to mental health advocacy practices.
- Established strong relationships built upon trust, respect, empathy, and compassion when working with clients.
SAFE Coordinator
The Link Family Resource Center
Paso Robles, CA
08.2022 - 06.2025
- Maintained lists of resources helpful to clients.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Directed protective placement, case management, parent education and family reunification activities.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Developed workable solutions for recurring problems for individuals and families.
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Collaborated with dynamic interdisciplinary treatment teams to develop and implement treatment plans.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
- Organized referrals to aide individuals in recovery or dealing with daily living challenges such as food shortages.
- Completed rental and other housing assistance applications for program participants. Entered assessments, guest data and progress notes into centralized data collection system.
- Consulted with staff on resolution of complex service issues.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Represented organizations in relations with governmental and media institutions.
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Organized teams and resources to optimize timely deliverables.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science -
Cuesta College
San Luis Obispo, CA05.2014
Skills
- Operational oversight
- Project coordination
- Business growth strategies
- Strategic initiatives
- Client service excellence
- Scheduling efficiency
- Database management systems
- Data collection and analysis
- Personnel management
- Document organization
- Confidentiality practices
- Communication proficiency
- Needs assessment for clients
- Interviewing capabilities
- Customer interaction skills
- Meeting facilitation with clients
- Community involvement initiatives
- Research methodologies and fact-finding
- Team collaboration
Languages
English
Professional
Spanish
Professional
Certification
- Parent Cafe Facilitator 2024
- Certified Nursing Assistant 2014
Timeline
SAFE Coordinator
The Link Family Resource Center
08.2022 - 06.2025
Advocate Coordinator
The Link Family Resources
07.2022 - Current
Family Advocate- P.E.I/Zero to Five
The Link Family Resource Center
03.2021 - Current
Associate of Science -
Cuesta College
Similar Profiles
Michael LinowskiMichael Linowski
Human Resources Recruitment Director at Behavioral Health Link/Integrated Health ResourcesHuman Resources Recruitment Director at Behavioral Health Link/Integrated Health Resources
Lorie ZacharyLorie Zachary
Office Manager/Building Manager at Link Crude Resources, LLCOffice Manager/Building Manager at Link Crude Resources, LLC
David ReyesDavid Reyes
Director, Internal Recovery at Link Revenue Resources LLCDirector, Internal Recovery at Link Revenue Resources LLC
Marci CollinsMarci Collins
Accounts Payables/Receivables at Lone MadroneAccounts Payables/Receivables at Lone Madrone
Martin LopezMartin Lopez
Restaurant Waiter at Las Kalaveras RestaurantRestaurant Waiter at Las Kalaveras Restaurant