Carmen DeSoto

• Provide exceptional customer service and ensure a positive sales environment
• Conduct training and development sessions to enhance staff skills and product knowledge
• Manage scheduling to ensure optimal coverage and operational efficiency
• Oversee inventory management to maintain stock levels and facilitate sales.

• Maintain and update the online project database with meticulous attention to detail
• Review project eligibility criteria and enforce requirements, application procedures, and standards
• Accurately track program data using Excel and customer relationship management software
• Maintain highly sensitive documents following strict security protocols
• Generate regular reports with large datasets for both internal and external stakeholders
• Resolve complex problems within the area of responsibility by consulting relevant documentation and liaising with appropriate resources.

• Facilitated engaging classroom activities and ensured meal preparation for a diverse group of over 20 students
• Collaborated with colleagues to develop personalized learning plans, resulting in a reduction in student aggression
• Created a warm and supportive classroom environment to accommodate students with varying ability levels
• Managed classroom engagement documents and assisted in lesson plan creation for head teachers.

• Successfully trained and managed a team of 16 employees, consistently meeting organizational metrics
• Curated the store's social media page to enhance brand visibility and customer engagement
• Researched and predicted trends to source new styles and merchandise
• Developed and executed weekly floor plans with a dedicated team
• Oversaw the full recruitment process, including sourcing, interviewing, hiring, and coaching local employees
• Supervised data entry, freight deliveries, and accurate POS inventory procedures.

• Effectively managed store employees, resulting in improved team performance metrics
• Led payroll and scheduling activities while overseeing shipment receiving and packaging
• Developed and executed monthly floor plans for seamless transitions
• Consistently met and exceeded weekly sales goals, cultivating strong client relationships
• Acted as the lead recruiter, managing the full cycle of recruitment from sourcing to onboarding.

• Managed a large team, collaborating with the store manager to create efficient schedules
• Executed biweekly floor plans for visual merchandising
• Consistently surpassed sales goals, achieving the top sales among all managers in the district for two consecutive years
• Oversaw shipment processing and managed the shipment team for timely inventory updates
• Assisted with new hire training, including interviewing and selection processes.

• Managed calendar for studio owner to ensure success for daily activities
including class schedules, external stakeholder meetings, annual events, and
appointments.
• Organized office transition from paper invoices to QuickBooks and online
invoicing.
• Sorted and distributed incoming mail for all school employees and prepared
documents for meetings.
• Lead enrollment projects to increase overall student participation.