Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Dolezal

North Liberty,IA

Summary

Organized clerk with 9 years of experience in medical field. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Owner/Operator

Neverland Explorers Daycare
North Liberty, IA
08.2009 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
  • Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and policies and procedures.
  • Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Clerk III

University of Iowa Hospital and Clinics
Iowa City, IA
06.2003 - 08.2009
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Nursing Unit Clerk

Mercy Hospital Iowa City
Iowa City, IA
12.2000 - 07.2004
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Arranged hospital admissions for patients as required.
  • Ordered and maintained supply inventory for medical office.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Compiled and coded patient information or data in appropriate computer system.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Education

Bachelor of Arts - History

University of Iowa
Iowa City, IA
05.2019

Education

Kirkwood Community College
Cedar Rapids, IA
05.2001

Skills

  • Customer Service Management
  • Focus and Follow-Through
  • Decision Making
  • Goal Setting
  • Originality and Creativity
  • Team Leadership
  • Resource Allocation
  • Staff Scheduling
  • Employee Motivation
  • Quality Assurance
  • Marketing Tactics
  • Assignment Delegation
  • Records Organization and Management
  • Data Entry Software
  • Medical Recordkeeping
  • Critical Thinking
  • Advising Patents
  • Epic Systems
  • Equipment Troubleshooting and Maintenance
  • CPR Certified
  • Detail-Oriented
  • Administrative Support
  • Medical Report Preparation
  • Supply Ordering
  • Medical Charting
  • Documentation Review
  • Relationship Building
  • Inventory Management
  • Data Management
  • Calendar and Appointment Management
  • Scheduling Tests and Procedures
  • Payment Scheduling and Collection
  • HIPAA Compliance
  • Medical Coding
  • CPT Coding
  • Collaboration and Teamwork
  • Customer Service
  • Appointment Scheduling
  • BLS Certified
  • Problem-Solving
  • Verbal and Written Communication
  • Organization and Time Management
  • Space Planning
  • Professionalism
  • Policy Development
  • Active Listening
  • Written Communication
  • Effective Communication
  • Organizational Skills
  • Time Management
  • Staff Supervision
  • Multitasking
  • Research Support
  • Attention to Detail
  • Task Prioritization

Languages

ASL
Professional

Timeline

Owner/Operator

Neverland Explorers Daycare
08.2009 - Current

Clerk III

University of Iowa Hospital and Clinics
06.2003 - 08.2009

Nursing Unit Clerk

Mercy Hospital Iowa City
12.2000 - 07.2004

Bachelor of Arts - History

University of Iowa

Education

Kirkwood Community College
Carmen Dolezal