Carmen Douglas
Woodbridge,CT
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
38
38
years of professional experience
Work History
Developmental Service Program Supervisor
State of CT
08.1987 - 05.2025
- Oversaw staff training and development programs, ensuring employees had the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed a team of 80 staff and 4 supervisors, overseeing records, performance, and quality assurance.
Manager
International Travel Connections
02.1992 - 01.2025
- Maintained a professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep the business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated an independent travel agent to be productive and engaged in work.
Education
Bachelor of Science - Business Administration
Albertus Magnus College
New Haven05-2011
Skills
- Quality assurance
- Strategic planning
- Staff training
- Staff development
- Document management
- Operational leadership
- Training facilitation
- Program management
- Staff evaluation
- Team oversight
- Standard operating procedures
- Referral coordination
- Program optimization
Languages
Spanish
Full Professional
Timeline
Manager
International Travel Connections
02.1992 - 01.2025
Developmental Service Program Supervisor
State of CT
08.1987 - 05.2025
Bachelor of Science - Business Administration
Albertus Magnus College
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