Carmen DuVall

• Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Obtain vital signs, weight, height, temperature, current medications,medical history, reason for visit, and other relevant patient information
• Scheduling patient appointments as well entering information into E-Clinical EMR.
• Verification of insurance eligibility prior to testing or immunotherapy treatment
• Obtained prior authorizations for medications

• Interviewed patients to obtain medical information and measure their vital signs, weight, and height before each appointment
• Answering patient calls to schedule, cancel or reschedule appointments
• Answering phones, scheduling appoints and Module MD EMR system, gathering insurance information, Prior Authorizations
• Scheduling biohazard pick ups and materials needed for the office
• Assisted with the completion of paperwork, ensuringverification of insurance eligibility prior to testing orimmunotherapy treatmentPrepared and administered allergen immunotherapy treatments;biological treatments, including Xolair injections; and fluvaccinations to patientsPerformed specialized patient testing procedures, including allergy,intradermal skin, pulmonary function, peak flow meter, and exhalednitric oxide testingProvided patient consultation and education on symptommanagement, medication use, and injectionsObtained prior authorizations for procedures and medicationsEnsured the proper handling and submission of all billingdocumentation to the appropriate recipientMaintained inventory and oversaw ordering, receiving, and securityof asthma and idiopathic urticaria medications, in accordance withpolicy and procedures

• Answering phones, Scheduling appointments using E-Clinical’s EMR system, Checking patients in and out for treatment
• Interviewed patients to obtain medical information and measure their vital signs, weight, and height before each appointment
• Answering patient calls to schedule, cancel or reschedule appointments and take message for the doctor
• Fax, scan and index documentation
• Process lab specimens, rapid flu and influenza, urine dipsticks, assist with OBGYN procedures such as Pap smears, cultures, etc

• Answering phones, Scheduling appointments using Centricity and EMA EMR systems, Checking patients in and out for treatment
• Collecting copays and balances
• Scheduling interpreters for patient appointments
• Filing documents manually and into EMR system
• Pulling and organizing charts for procedures as well as preparing sleeves for upcoming appointments
• Prepared new patient packets and assisted patients with filling out forms
• Faxing order forms and record releases forms to third party vendor etc
• Triaged and processed messages from patients and front office staff to providers

• Interviewed patients to obtain medical information and measure their vital signs, weight, and height before each appointment
• Operating off MedConnect(Cerner) and Centricity
• Answering patient calls to schedule, cancel or reschedule appointments and take message for the doctor
• Fax, scan and index documentation
• Process lab specimens, rapid flu and influenza, urine dipsticks, assist with OBGYN procedures such as Pap smears, cultures, and insertion and removal of iuds and nexplanon

• Conducted initial patient assessments, including interviews to obtain vital signs, weight, height, temperature, current medications,medical history, reason for visit, and other relevant patient data prior to appointment with the completion of paperwork, ensuring verification of insurance eligibility prior to testing or immunotherapy treatment
• Prepared and administered allergen immunotherapy treatments; biological treatments, including Xolair injections; and flu vaccinations to patients
• Performed specialized patient testing procedures, including allergy,intradermal skin, pulmonary function, peak flow meter, and exhaled nitric oxide testing
• Provided patient consultation and education on symptom management, medication use, and injection protocols
• Obtained prior authorizations for procedures and medications
• Ensured the proper handling and submission of all billing documentation to the appropriate recipient
• Maintained inventory and oversaw ordering, receiving, and security of asthma and idiopathic urticaria medications, in accordance with policy and procedures
• Responded to healthcare providers’ inquiries and requests for information

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• Collected and validated preliminary patient medical data, including current medications, medical history, reason for visit, and other relevant information
• Prepared patients for examination by performing preliminary physical testing, including measuring and recording vital signs,weight, height and temperature
• Performed laboratory testing, including rapid strep, one-step pregnancy, and glucometer testing
• Collected various specimen such as stool, urine and blood and prepared them for laboratory analysis
• Created radiology orders and referrals, as instructed by providers
• Ensured the cleanliness, sanitation and maintenance of exam rooms and medical instruments
• Served as the initial point of contact for the practice, answering and directing incoming calls and receiving patients and visitors
• Assisted patients with scheduling, rescheduling, and cancelling appointments
• Triaged and processed messages from patients and front office staff to providers

• Conducted initial patient assessments, including interviews to obtain vital signs, weight, height, temperature, current medications, medical history, reason for visit, and other relevant patient data prior to appointment
• Assisted with the completion of paperwork, ensuring verification of insurance eligibility prior to testing or immunotherapy treatment
• Prepared and administered allergen immunotherapy treatments; biological treatments, including Xolair injections; and flu vaccinations to patients
• Performed specialized patient testing procedures, including allergy,intradermal skin, pulmonary function, peak flow meter, and exhaled nitric oxide testing

• Performed preliminary testing data collection
• Assisted with auto-refractions and retinal photography
• Assisted with repairing eyeglasses and cleaning ocular equipment
• Scheduled and confirmed patient appointments and performed insurance pre-authorizations
• Provided patient consultation, customer service, and registration/check outs
• Updated and maintained medical records
• Collected payments and prepared daily revenue for deposit
• Maintained supply inventories through receiving shipments and replenishments and processing returns and exchanges through distribution center
• Cleaned and maintained equipment and instruments in the optometric area