Carmen L. Dwyer
Santa Monica,CA
Summary
Dedicated and customer-centric professional with a proven track record of achieving company goals through consistent and organized practices. Thrives under pressure and excels in adapting to new situations and challenges to effectively enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success Manger
OMNISSA (Former VMWARE EUC)
07.2024 - Current
- Manage client relationship, ensuring satisfaction and retention through proactive communication, and strategic success plans.
- Coordinate with cross-functional teams to deliver tailored solutions, enhance client experience.
- Analyze customer data to identify trends and develop strategies to improve customer success metrics.
Customer Success Manager
VMWARE INC
07.2022 - 07.2024
- Articulated complex ideas clearly and concisely, both in person and via written communication channels.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Sales Lead Development
CISCO SYSTEMS
03.2022 - 07.2022
- Achieved high customer meeting attainment through clear and concise communication.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
Sales Development Rep III
ITOPIA
07.2021 - 03.2022
- Achieved 150% of Quota first quarter as new SDR SaaS role
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Crafted persuasive sales pitches to communicate value of company products and services.
Customer Success Consultant
GAP INC.
08.2020 - 07.2021
- Proactively identified potential issues or challenges and communicated with clients to resolve them in a prompt and efficient manner, resulting in a consistent 97%+ Customer Satisfaction Rate.
Digital Market Research (Intern)
CENTSAI
01.2021 - 03.2021
- Developed and delivered engaging presentations of market trends, strategies, and audience analysis, utilizing strong communication skills to effectively convey growth strategies to marketing team.
Education
MBA - IT Leadership
University of North Georgia
Dahlonega, GA05.2026
B.S. Business Administration & Management Information Systems - undefined
CALIFORNIA STATE UNIVERSITY
SACRAMENTO, CA05.2021
Skills
- Strong communication skills (Bilingual)
- Value proposition
- Time management & adaptability
- CRM and productivity tools
- Relational intelligence
- Team collaboration
- G Suit
- Strategic Planning
- Client Relations
- Schedule Management
- Customer Account Management
- Research and due diligence
Certification
CERTIFIED CUSTOMER SUCCESS MANAGER, The Success League, Customer Success Manager Certification Program, December 2023
Timeline
Customer Success Manger
OMNISSA (Former VMWARE EUC)
07.2024 - Current
Customer Success Manager
VMWARE INC
07.2022 - 07.2024
Sales Lead Development
CISCO SYSTEMS
03.2022 - 07.2022
Sales Development Rep III
ITOPIA
07.2021 - 03.2022
Digital Market Research (Intern)
CENTSAI
01.2021 - 03.2021
Customer Success Consultant
GAP INC.
08.2020 - 07.2021
MBA - IT Leadership
University of North Georgia
B.S. Business Administration & Management Information Systems - undefined
CALIFORNIA STATE UNIVERSITY
CERTIFIED CUSTOMER SUCCESS MANAGER, The Success League, Customer Success Manager Certification Program, December 2023
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