Carmen Burgamy
Flowery Branch,GA
Summary
Highly efficient Administrative Employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Deputy Clerk
Hall County Government
Gainesville , GA
06.2020 - Current
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Edited documents to keep company materials free of grammar errors.
- Managed multiple projects simultaneously using organizational and analytical skills.
Customer Service Representative
Academy Sports And Outdoors
Gainesville, GA
08.2016 - 01.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Administrative Assistant
Carriage Nissan
Gainesville, GA
08.2015 - 06.2016
- Maintained staff directory and company policy handbook for human resources department.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associates- General Studies - General Studies
University of North Georgia
Oakwood, GA 01.2020
High School Diploma -
West Hall High School
Oakwood, GA 05.2015
Skills
- Calendar Management
- Records Management Software
- Team Collaboration
- Self-Motivated
- Outgoing Mail Preparation
- Data Entry
- Service-Oriented
- Multitasking and Prioritization
- Record Sorting and Filing
- Creative Thinking
- Reliable and Punctual
- Verbal and Written Communication
- Microsoft Office
- Problem Solving
- Editing and Proofreading
- Mail Sorting and Routing
- Data Entry and 10-Key
- Flexible and Adaptable
- Data Gathering
- Attention to Detail
- Materials Organization
- Data Recording
- Office Supply Management
- Google Drive
- Accounts Payable and Receivable
- Basic Bookkeeping
- Information Processing
- Inventory Assessment
Timeline
Deputy Clerk
Hall County Government
06.2020 - Current
Customer Service Representative
Academy Sports And Outdoors
08.2016 - 01.2018
Administrative Assistant
Carriage Nissan
08.2015 - 06.2016
Associates- General Studies - General Studies
University of North Georgia
High School Diploma -
West Hall High School
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