Carmen Edelman
Burlngame,CA
Summary
Experienced and versatile professional with a strong background in operational management, cross-departmental collaboration, and process improvement. Proven ability to streamline workflows, optimize facility operations, and manage vendor relationships to ensure seamless business processes. Skilled in implementing efficient administrative systems, fostering a sa fe and organized work environment, and driving quality improvements. Particularly recognized for proactive problem-solving, exceptional communication, and adaptability in delivering innovative, results-driven solutions that support organizational success.
Overview
19
19
years of professional experience
Work History
Director of People & Product
BarkerBlue
12.2013 - Current
- Oversee the recruitment and selection process to attract and retain top talent. Develop effective talent management strategies, including performance management, succession planning, and employee development.
- Establish and maintain positive employee relations by promoting open communication, resolving conflicts, and ensuring a healthy work environment. Address employee concerns and complaints while ensuring compliance with labor laws and regulations.
- Develop and implement performance management systems and processes to assess employee performance, provide feedback, and foster a culture of continuous improvement.
- Identify training needs, develop training programs, and facilitate employee development initiatives. Collaborate with managers to create career development plans for employees.
- Lead HR initiatives during organizational and operational change. Guide employees and managers through transitions and manage cultural change.
- Develop strategies to enhance employee engagement, job satisfaction, and retention. Conduct employee surveys, analyze feedback, and implement action plans based on results.
- Collaborated with the sales team and managers to coordinate solutions and retain customer satisfaction.
- Reported field activity, interactions and results weekly to the CEO.
- Coached and developed associates to improve soft skills and recovery techniques.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
- Oversaw business-wide changes to modernize procedures and organization.
- Executed strategic communications and programs to increase overall employee alignment and engagement.
- Launched new, workflow software system, resulting in improved operational insight and planning.
General Manager
Bulldog Developments - Pinkies Nail Salons
08.2004 - 12.2013
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Associate degree - Business Administration
2003
Skills
- Customer Service
- Analytical skills
- Performance improvement
- Account Management
- Team Leadership
- Effective leader
- Operational Improvements
- Product Strategies
- Document Employee Information
- Employee Relations
- Coordinating Training Materials
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsTimeline
Director of People & Product
BarkerBlue
12.2013 - Current
General Manager
Bulldog Developments - Pinkies Nail Salons
08.2004 - 12.2013
Associate degree - Business Administration
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