CARMEN E. RODRIGUEZ
Paterson
Summary
Top performer with a high level of hands-on management experience across diverse environments. Accomplished problem solver and visionary leader with over 30 years of intensive experience in Community Outreach and Non-for-Profit Organizations, Health and Community Education, and Social Services Administration. Demonstrated achiever with exceptional knowledge in Immigration Services, Employee Supervision and Budget Management. Certified Social Worker and Notary Public for the State of New Jersey. Licensed Civil Service Interviewer and Investigator for the Paterson Housing Authority for the City of Paterson. Capacity Building Needs Assessment funded by UMDNJ: Developing HIV/AIDS training and education to staff and board members of CASA Program, Inc. Enthusiastic and experienced in assisting families and individuals with different needs. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Fluent in reading, writing, and speaking Spanish.
Experienced with leading comprehensive operational strategies that enhance efficiency and profitability. Utilizes deep understanding of process optimization and resource allocation to drive business success. Track record of fostering collaborative environments and achieving significant organizational goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Chief Operations Officer (COO)
Paterson Community Health Center
02.1991 - 05.2025
- Oversee day-to-day operations.
- Foster collaboration between departments, staff leadership, and other services to support improvements in patient outcomes.
- Manage workforce decisions and resource allocation for the center.
- Develop strategic plans to improve quality of care and accomplish organizational objectives.
- Develop written policies and procedures that reflect the operational activities of a Federally Qualified Health Center.
- Works in collaboration with facilities to ensure all licenses are kept current and posted where needed.
- Monitor staff compliance with job duties and ensure staff are providing customer friendly, high quality patient care services.
- Maintain a safe and healthy work environment by providing two-way communication and an open-door policy for problem-solving.
- Serve as a liaison with the community and participate in various events to promote the health center.
- Develops strategies to increase patient visits and develop appropriate payor mix.
- In collaboration with the finance department ensure billing and collections are occurring per policy and procedures and in a timely manner.
Executive Director
CASA Program, Inc.
01.2008 - 01.2011
- Responsible for the total management of all aspects of a community based, Non-Profit, Multi-Ethnic organization in an inner city setting.
- Develop and manage new programs and strategies for the agency.
- Managed all human resources functions such as day to day attendance records, reviews, and interviewing for all positions.
- Played a key role in preparing successful federal grant proposals to provide the company with program development and educational services, counseling, and financial aid to the Paterson rural areas.
- Prepared company's financial reports and service contracts for audits.
Assistant Director/Social Services
CASA Program, Inc.
01.1997 - 01.2008
- Assist the program director in the supervision of case workers and client management.
- Organize training sessions and workshops for clients and employees.
- Develop new programs and strategies for the agency.
- Responsible for all human resources functions such as day-to-day attendance records, interviewing for all positions and giving recommendations to the CEO.
- Played a key role in preparing successful federal grant proposals to provide financial aid to the Paterson rural areas.
- Prepared company's financial reports and service contracts for the CEO.
Community Outreach Director
Paterson Community Health Center
01.1992 - 01.1997
- Responsible for all the overall day-to-day operations of the outreach department including interviewing and supervising a staff of 40 outreach workers.
- Coordinator of health fairs and other health services/events.
- Served as interpreter and translator and provided counseling to patients and families.
- Utilization of various resources including hospitals and other community agencies.
- Trained all staff on Health Pro computer systems.
Interviewer/Investigator
Paterson Housing Authority
01.1989 - 01.1992
- Housing Assistant
- Interviewing of clients and evaluation of applications
- Investigations of tenant fraud
Education
A.S. - Early Childhood Education
Passaic County Community College
Paterson, NJ01.1989
No Degree - Early Childhood Education 30Credits
PCCCC
Paterson, NJSkills
- Organizational leadership
- Operational excellence
- Profitability improvement
- Operations management
- Experiences Non- for - Health Center
Certification
- Certified Social Worker, Board of Social Work Examiners - 09-93/2026-05-12
- Notary Public for the State of New Jersey
- Marketplace Certified Application Counselor – 2014, 2015
- Application Counselor Curriculum – 2015
- Introduction to Incident Command System, FEMA – 2017
- ICS for Single Resources and Initial Action Incident, FEMA – 2017
- National Incident Management System, FEMA – 2017
- National Response Framework, FEMA – 2017
- Cultural Competency Training – 2019
- Medical Reserve Corps (MRC)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Executive Director
CASA Program, Inc.
01.2008 - 01.2011
Assistant Director/Social Services
CASA Program, Inc.
01.1997 - 01.2008
Community Outreach Director
Paterson Community Health Center
01.1992 - 01.1997
Chief Operations Officer (COO)
Paterson Community Health Center
02.1991 - 05.2025
Interviewer/Investigator
Paterson Housing Authority
01.1989 - 01.1992
A.S. - Early Childhood Education
Passaic County Community College
No Degree - Early Childhood Education 30Credits
PCCCC
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