Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Espinal

Irvington,NJ

Summary

Dynamic professional with a proven track record at Amazon, adept in problem identification and resolution, leveraging innovative thinking and computer skills. Excelled in teamwork and collaboration, enhancing customer satisfaction and business performance. Skilled in understanding customer needs, consistently achieving sales targets through strategic planning and effective customer service.

Overview

9
9
years of professional experience

Work History

Problem Solver/Learning Embassador

Amazon
10.2022 - Current
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.

Sales Associate

Metro PCSInc
02.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative

Synergy
04.2018 - 12.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Representative

MediSan
06.2015 - 01.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

High School - Tourism And Hotel Experience TRADE

CEGES
Santiago, REP DOM

Skills

  • Problem Identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking
  • Problem Resolution
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Problem Solver/Learning Embassador

Amazon
10.2022 - Current

Sales Associate

Metro PCSInc
02.2020 - 07.2022

Customer Service Representative

Synergy
04.2018 - 12.2019

Sales Representative

MediSan
06.2015 - 01.2018

High School - Tourism And Hotel Experience TRADE

CEGES

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Carmen Espinal