Carmen Esquivel
Arlington,TX
Summary
Organized and dependable candidate, team player as well as being able to do things independently. Able to balance both work and personal life, flexible schedule. Customer service representative bringing skills in oral and written communication in both spanish and english, active listening and problem solving, and proven multitasking abilities. Able to work with Microsoft office.
Overview
3
3
years of professional experience
Work History
Bilingual Access Resource Agent
John Peter Smith Health Network
05.2023 - Current
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Made sure patients where respected and cared for properly.
- Listed to patients problems, stayed patient, consistent and understanding of patients reason for calling.
- Verified insurances, appointments, patients information, and collected payments that could be collected for scheduled appointments.
- Explained to patients what was needed of them for appointments and helped them understand their insurance policies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Work with Microsoft office, epic, sharepoint.
Second in Command
Fred Loya Insurance
09.2022 - Current
- Assistant manager, I assisted customers that walk in, sell insurance, answer phone calls, call customers, take payments, verify documents, etc.
- trained coworkers about protocols, changes, how to verify customers information, collect payment, definitions, etc.
- Contributed to sales growth by selling insurance and services based on individual customer requirements.
Cashier
Taqueria Taco Express
06.2022 - 09.2022
- I made sure customers had a great experience coming in by greeting them making sure they felt welcome and taking their order, and made sure their order was what they ordered.
In Home Caregiver
Newport Healthcare
11.2021 - 05.2022
- Home care of a 94 year old
- Would take her to the restroom, shower her, change her, feed her, etc.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Cashier
Taqueria Taco Express
12.2020 - 07.2021
- I made sure customers had a great experience coming in by greeting them making sure they felt welcome and taking their order, and made sure their order was what they ordered.
Education
Skills
- Bilingual spanish and english
- Good listener
- fast adapter/learner
- Multitasker
- Organizational Skills
- Customer service and care
- Critical Thinking
- Goal-oriented mindset
- Problem-solving skills
- Attention to Detail
- Microsoft Office- proficient in Word, Excel, Powerpoint, and Outlook
- De-Escalation Techniques
- Insurance Verification
- Data Entry
- HIPAA Compliance
- Payment collection
Volunteer Community Services
- volunteer with both boys and girls sports at Sam Huston High School
- volunteer at Blanton Elementary when there are different events.
- volunteer at Mission Arlington
References
- Jamie Vasquez, (956) 466-3999
- Henierra Heck, (817) 675-1067
- David Hill, (817) 504-5303
- Noelia Bernardi, (972) 971-1414
- Carmela, 817-996-4647
Timeline
Bilingual Access Resource Agent
John Peter Smith Health Network
05.2023 - Current
Second in Command
Fred Loya Insurance
09.2022 - Current
Cashier
Taqueria Taco Express
06.2022 - 09.2022
In Home Caregiver
Newport Healthcare
11.2021 - 05.2022
Cashier
Taqueria Taco Express
12.2020 - 07.2021
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