Margaret Lopez

-Adult Jail Facility (Main Annex 2 locations)

• Executed relocation to four separate job sites, enhancing operational efficiency by assisting multiple physicians at different facilities.
• Modified practices to suit different environments, maintaining compliance with the expectations of patients and Doctors.
• Executed face-to-face assessments and efficiently processed appointment requests to ensure timely patient care.
• Completed annual PREA certification process to align with regulatory requirements for jail facilities.
• Executed comprehensive dental X-ray assessments and provided medication as required to support patient treatment plans.
• Supported dentist in performing temporary fillings and extractions with precision.

-Juvenal Facility (Mission)

• Achieved efficient patient care by managing daily interactions with 25-30 patients. Delivered comprehensive support by conducting initial exams, annual assessments, placement evaluations, and sick calls.
• Managed intake process efficiently, adhering to 7-day response timeframe.
• Oversaw inventory management and sterilization processes to maintain clinic quality benchmarks annually. Coordinated daily reporting of needle counts adhering to clinical operational guidelines.
• Executed annual self-evaluations to identify strengths and areas for improvement in professional development.

-Krier Facility

• Oversaw all inventory management and sterilization processes. Facilitated patient intake and dental examinations. Contributed to routine dental cleanings and assisted with various treatments.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.

• Implemented organizational improvements that enhanced overall clinic efficiency and patient satisfaction.
• Cleaned and sanitized dental trays to ensure patient safety., instruments, and surfaces for clean dental office setting and patient safety.
• Achieved maximum operational efficiency by supporting dental procedures and patient care as the only dental assistant.
  Facilitated effective communication with 20-25 patients each day, enhancing patient satisfaction.
  Drove office performance to record production rates through dedicated assistance and support.
• Improved patient care with meticulous attention to instrument sterilization and preparation.

• Managed sterilization of instruments following infection control protocols.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Assisted in patient care and comfort during dental procedures.
• Educated children and parents on dental hygiene practices and preventive care.
• Prepared treatment rooms and ensured availability of necessary supplies for procedures.
• Scheduled appointments efficiently, minimizing wait times for patients and maximizing office productivity.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Provided assistance in OR twice a month.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Reduced appointment cancellations by implementing reminder calls, resulting in improved scheduling efficiency.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Enhanced team productivity by providing timely assistance during complex dental procedures.
• Assisted in emergency dental procedures, providing critical support in high-pressure situations.
• Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

• Collaborated with dentists to streamline workflow and enhance patient experience.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Prepared patient x-rays and images for dentist review.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Maintained cleanliness and organization of dental office, creating welcoming a welcoming atmosphere for patients.
• Cleaned and sanitized treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

• Took dental images following strict patient protection rules.
• Assisted with sterilization of dental tools and equipment; straightened treatment rooms, in preparation for next patient and maintained health and safety practices.

• Facilitated customer interactions by opening repair tickets for phone lines or circuit IDs. Communicated repair ticket statuses to customers while resolving any emerging concerns. Led training initiatives for new hires, enhancing team capabilities and knowledge on project processes. Oversaw graveyard shift operations, effectively addressing customer questions and issues as they arose.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Developed expert knowledge of company products and services to provide accurate information to customers.

• Achieved improved call handling through thorough quality evaluations of agents managing irate customers. Enhanced agent performance by leading discussions on call quality assessments and improvement strategies. Contributed to a seasonal project that elevated customer service standards.
• Trained and mentored agents on efficient workflow practices and customer service excellence.
• Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.

• Developed and maintained relationships with clients to drive daily sales of balance transfers and Citibank credit cards, meeting established performance goals.
• Developed and implemented strategic marketing initiatives, driving brand awareness and customer engagement.

• Facilitated a welcoming environment by efficiently seating customers. Optimized dining area setup for smooth operations before opening. Delivered exceptional customer service by promptly addressing inquiries and ensuring table attention.
• Collaborated with kitchen and service teams to optimize communication flow during peak hours.
• Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
• Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.