Carmen Ethridge
Headland,AL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Welcoming clerical professional with 15 years of experience in medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, scheduling and cancelling appointments. Accurate when entering information in PBI and keeping organized filing systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Insurance Clerk
Premier Cardiology Consultants
01.2021 - Current
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Checked documentation for accuracy and validity on updated systems.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified client information by analyzing existing evidence on file.
Front Desk Receptionist
Premier Cardiology Consultants
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
Referral Coordinator
Southern Clinic P C
05.2012 - 04.2019
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Scheduled appointments with specialists on behalf of clients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Education
High School Diploma -
Rehobeth High School
Dothan, AL05.1991
Skills
- Premium Collection
- Arching Files
- Report Preparation
- Insurance Understanding
- Insurance Data Processing
- Billing Information Collection
- Insurance Plan Verification
- Policy Update Coordination
Timeline
Insurance Clerk
Premier Cardiology Consultants
01.2021 - Current
Front Desk Receptionist
Premier Cardiology Consultants
01.2021 - Current
Referral Coordinator
Southern Clinic P C
05.2012 - 04.2019
High School Diploma -
Rehobeth High School
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