Carmen Farmer
New Tazewell,TN
Summary
I am looking to find a job that fulfills everything I enjoy as a person! I love learning new ways to do anything that will further my education and or tasks at my job! I look forward to helping people in their everyday lives and love putting a smile on their face, whether it is a customer, patient, or new faces! I have worked in customer service for 6 years.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Precision Apparel Decorators
Cumberland Gap, Tennessee
05.2024 - Current
- Maintained up-to-date knowledge of product features and benefits.
- Responded to customer emails with accurate product and service information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong customer relationships to encourage repeat business.
Production Worker
SumiRiko Tennessee
New Tazewell, TN
02.2024 - 05.2024
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Organized storage areas for efficient retrieval of items when needed.
Patient Care Representative
ContinuumRx
Knoxville, TN
04.2022 - 10.2022
- I reached out to my patients and communicated about their IV antibiotics, line maintenance, hydration: anything we are providing for them within their line care
- We shipped out medications and made sure the patient had the best and easiest experience with us
- I called daily about refills taking in new referrals and made sure my patient was always taken care of!
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Pharmacy Tech/ Front cashier
Walgreens
New Tazewell, TN
05.2021 - 10.2021
- I reached out to my patients and communicated about their refills, reminders for any vaccines, refilled prescriptions, contacted doctors and insurance companies regarding patients' new medication/medications
- I provided welcoming gestures to any customer that walked through the door! Restocked shelves, rotated dates, performed returns, and filled in for the Photo as needed
- I processed photo development, helped customers with our photo kiosks, anything the customer ordered I had a hand in helping with!
In Home Caregiver
SCHAS
New Tazewell, TN
07.2019 - 11.2020
- I traveled to see patients in need whether it was to help cook meals, clean their house, give them a bath, assist with mobility, and so much more! A lot of patience and compassion came with this job, and I enjoyed every second of it! I grew bonds with families and friends
- I documented every patient I saw throughout my day
Fast Food Cashier
Taco Bell
New Tazewell, TN
08.2017 - 12.2018
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Inspected orders to make sure they were accurate before handing them to customers.
- Organized order taking station to ensure efficient workflow.
- Kept customer and food preparation areas clean and well-organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
Education
Highschool Diploma -
Claiborne County High School
New Tazewell05.2019
Skills
- Team Player
- Drug Safety
- HIPPA
- Building patient profiles
- Filing paperwork and prescriptions
- Organization
- Excel
- Customer Service Experience
- Problem Solving
- Leadership Qualities
- Caregiving
- Team collaboration
- Patient communication
- Attention to detail
- Excellent written and oral communication
- Complaint handling
- Prioritization
- Research
Timeline
Customer Service Specialist
Precision Apparel Decorators
05.2024 - Current
Production Worker
SumiRiko Tennessee
02.2024 - 05.2024
Patient Care Representative
ContinuumRx
04.2022 - 10.2022
Pharmacy Tech/ Front cashier
Walgreens
05.2021 - 10.2021
In Home Caregiver
SCHAS
07.2019 - 11.2020
Fast Food Cashier
Taco Bell
08.2017 - 12.2018
Highschool Diploma -
Claiborne County High School