Carmen Fente Mendoza

• Assisted clients with daily living activities and personal hygiene needs.
• Monitored client health and reported changes to healthcare professionals.
• Administered medications according to prescribed schedules and guidelines.
• Provided companionship and emotional support to enhance client well-being.
• Communicated effectively with family members regarding client care updates.
• Documented care provided in daily logs for continuity of care records.
• Maintained clean, organized environments to ensure client safety and happiness.
• Followed HIPAA regulations to protect confidentiality of sensitive patient information.

I assisted a child with autism and had very valuable experiences in specialized childcare and emotional and behavioral support. Some of them were:
. Assistance in the child's daily activities, such as personal hygiene, feeding, dressing, and basic routines.
. Support during therapies, educational activities, and learning exercises.
. Management of behaviors and emotional crises using techniques of calm, patience, and positive reinforcement.
. Development of communication skills, especially when the child has difficulties expressing themselves verbally.
. Creation of structured routines to help the child feel safe and organized.
. Supporting socialization with creative activities to aid in their emotional and cognitive development.
. Working as a team with parents and therapists to improve and eliminate unwanted behaviors and strengthen personal qualities such as empathy, responsibility, tolerance, and patience.

• Planned and implemented age-appropriate educational activities and games for children.
• Instructed young children in basic concepts including numbers, shapes, colors, and letters.
• Monitored children's interactions to enhance social skills and resolve conflicts.
• Documented daily observations of children's development for accurate reporting.
• Ensured proper supervision during all activities, including outdoor playtime.
• Maintained cleanliness and organization of play areas and learning materials.
• Collaborated with staff to foster a positive learning environment.
• Communicated effectively with parents regarding children's progress and behavior.

• Consistently exceeded sales targets through targeted closing techniques.
• Built strong client relationships to boost customer satisfaction and loyalty.
• Managed client inquiries and provided tailored air charter solutions.
• Provided professional and courteous support to enhance customer experience and drive sales.
• Utilized CRM software to track leads and customer interactions.
• Improved customer service feedback scores through outstanding service.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Offered coupons and special deals to increase customer spending.
• Collaborated with team to coordinate flight schedules and logistics.
• Trained new sales agents on company policies and procedures.