Carmen Fernandez
San Antonio,TX
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Firefighter/EMT
Kirby Fire Ems
12.2021 - Current
- Vice president and Assistant Chief to Volunteer Firefighters
Manager/Shift Leader
Taco Bell
San Antonio, TX
01.2019 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented quality control measures to maintain food safety standards and compliance.
- Developed schedules to optimize staffing levels and meet peak demand periods.
- Resolved customer complaints promptly, improving overall dining experience ratings.
- Collaborated with management on inventory management, reducing waste through effective ordering practices.
- Ensured all team members complied with company policies and procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Emergency Medical Services - EMT Basic
RC Health Services
San Antonio, TX06-2021
High School Diploma -
Southside High School
San Antonio, TX05-2020
Skills
- Microsoft Excel
- Basic life support
- Phone communication
- CPR
- Leadership
- Food Service
- Attention to detail
- Greeting customers
- Supervising experience
- Microsoft Office
- Food safety
- Organizational skills
- EMT experience
- Cash Handling
- Team motivation (leadership skill)
- Microsoft Word
Certification
- BLS Certification
- CPR Certification
- Emergency Medical Technician
- Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Volunteer Firefighter/EMT
Kirby Fire Ems
12.2021 - Current
Manager/Shift Leader
Taco Bell
01.2019 - Current
Emergency Medical Services - EMT Basic
RC Health Services
High School Diploma -
Southside High School