Carmen Figueroa
Worcester,MA
Summary
Skilled in route planning and client communication, I streamlined operations at Aimkhan LLC, enhancing efficiency through technology. Trained new hires, ensuring high-quality customer service. Proficient in Word and bilingual, my background in office management and incident reporting underscores my ability to handle diverse challenges, achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor/Delivery Driver
Aimkhan LLC
Worcester, MA
03.2024 - 02.2025
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Supervised the training of new hires in dispatching protocols and processes.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Front Desk Receptionist
La Rosa Del Monte
Worcester, MA
12.2019 - 12.2021
- Maintained accurate records of all moves including date, time, cost and destination address.
- Liaised with clients throughout the entire moving process from initial contact through final delivery.
- Monitored the progress of shipments, tracking delivery dates and times to ensure customer satisfaction.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
Education
Technical Degree - Secretary
Instituto De Banca Y Comercio
Caguas, PR01-2010
High School Diploma -
Caguas Educational College
Caguas, PR08-2008
Skills
- Route planning
- Employee training
- Incident reporting
- Attendance documentation
- Dispatcher monitoring
- Data entry
- Training new hires
- Client communication
- Customer service
- Scheduling appointments
- Basic accounting
- Cash handling
- Office management
- Word
- PowerPoint
- Bilingual
Timeline
Dispatch Supervisor/Delivery Driver
Aimkhan LLC
03.2024 - 02.2025
Front Desk Receptionist
La Rosa Del Monte
12.2019 - 12.2021
Technical Degree - Secretary
Instituto De Banca Y Comercio
High School Diploma -
Caguas Educational College
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