Carmen Flowers
Florissant,MO
Summary
Motivated professional with a proven record of generating and building relationships, managing projects, and coaching individuals to success. An adaptable and transformational leader with an ability to work independently. Skilled in demonstrating exceptional communication skills, and making critical decisions during challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Ferguson Florissant School District
11.2015 - Current
- Report directly to Building Administrators -Director of Early Education/Building Principal
- Act as administrator when administrators were not in building or unavailable
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer phones and directed calls appropriately
- Greet and assist visitors, parents, teachers, and students sent out of class
- Create, maintain, and enter information into databases
- Oversee permanent records of over 400 children maintaining accurate and complete student records as required by law and administrative policies
- Managed building substitutes through AESOP System
- Act as key member of emergency response team, ensuring that every student is accounted for
- Supervise other clerical staff and provide training and orientation to new staff
- Registered new families in Tyler SIS and informed families on transportation inquiries
- Manage Building-Wide Supply Orders for instructional, professional development, office, and counselor use
- Oversee building picture day management by coordinating with Wagner Portrait Group, securing volunteers, and calling classes during designated times
Property Manager
Mills Properties
09.2014 - 11.2015
- Reviewed and approve all prospective tenant applications
- Negotiated, prepare and monitor all legal documents relating to tenant occupancy
- Scheduled and supervise inspections and maintenance programs
- Evaluated, approve and monitor all vendor contracts
- Reviewed and reconcile accounts payable and receivable
- Assisted with the development and administration of annual budgets
- Presented monthly management reports including updates on administrative items, financial situation and condition of the property
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Responded to, investigate and resolve all tenant concerns to achieve a high level of customer service
- Monitored and ensure compliance with all rules of occupancy
Property Manager
Berkshire Management Company
06.2006 - 09.2014
- Berkshire Management Company
- Executed Start to finish leasing experience which includes; Greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience
- Prepared leasing documents, resident files, applications for approval security deposits, rent payments and other bookkeeping tasks maintaining strong attention to detail
- Maintained professional and organized work environment
- Utilized creative marketing and social media strategies to increase property traffic and closing ratios
- Maintained sufficient number of units market-ready for lease.
- Processed invoices and bills making timely bank deposits, maintaining accurate records for month end and owner reports
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Co-Manager
The Limited Brands
09.2002 - 06.2005
- Provide continuous coaching toward goals
- Audit Paperwork
- Open/close store
- Ensured high performance standards were maintained
- Recruit, hire, and train staff
- Control company assets
Education
High School Diploma -
Mccluer High School
Florissant, MO05.2001
Skills
- Team Leadership
- Accounting
- Communication
- Sales and Marketing
- Staff Management
- Customer Relationship Management
- Payroll
- Fair Housing Laws
- Adaptable
- Problem Solving
Certification
-Licensed Real Estate Agent
-Missouri Notary
Timeline
Office Manager
Ferguson Florissant School District
11.2015 - Current
Property Manager
Mills Properties
09.2014 - 11.2015
Property Manager
Berkshire Management Company
06.2006 - 09.2014
Co-Manager
The Limited Brands
09.2002 - 06.2005
High School Diploma -
Mccluer High School
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