Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Franklin

La Marque,TX

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Forensic Case Manager

The Gulf Coast Center
11.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.

Secondary Teacher

Odyssey Academy Inc.
05.2022 - 11.2022
  • This job consists of collecting data, lesson planning, and working hand in hand with administration to ensure a successful education experience for students and staff.
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Boosted student achievement by implementing differentiated instruction strategies tailored to individual learning needs.
  • Contributed to the development of the school''s science curriculum, ensuring alignment with state/national standards and best practices.
  • Established positive relationships with parents and guardians through regular communication, promoting collaboration in support of student success.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Behavior Intervention Assistant

Odyssey Academy Inc.
12.2021 - 05.2022
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Enhanced communication between parents and school staff for better understanding of individual student needs.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Completed observations of students in classroom and social situations.
  • Developed intervention plans based on established guidelines and individual needs.
  • Improved behaviors through modeling, role-playing and other effective strategies.
  • Advocated for additional resources and support services for students with significant behavioral challenges when needed.
  • Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.
  • Trained fellow educators on effective behavior management techniques, fostering a supportive learning environment for all students.
  • Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
  • Recommended treatment protocols such as group therapy or rehabilitation.

Chiropractic Assistant

Health Matters Chiropractic
08.2021 - 12.2021
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Input patient data into computer system and checked information for accuracy.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.

Commissary Associate

Keefe commissary
03.2019 - 08.2021
  • Managed account balances of inmates as well as inventory for the company
  • Communicating with other companies in selling their products.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Maintained order in the facility by addressing inmate behavioral issues promptly and effectively.
  • Assisted with budget planning for the jail facility by monitoring supply inventory levels and making cost-effective purchasing decisions.
  • Addressed inmate grievances through fair and impartial investigations, resulting in the timely resolution of conflicts.
  • Promoted a safe environment by enforcing jail policies and procedures consistently among all staff members.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.

Education

Bachelors of Science: Psychology -

University of Houston Clear Lake
Clear Lake, TX
05.2022

Associates in Psychology -

Galveston College
Galveston, TX
05.2018

Skills

  • Finance Skills/ Billing
  • Data Gathering/ Analysis
  • Report Generation
  • Microsoft Knowledge
  • Examinations/ Assessments
  • Schedule management
  • Lesson planning
  • Case Management
  • Case Documentation
  • Care Coordination
  • Crisis Intervention
  • Risk Mitigation
  • Needs Assessment
  • Intervention Plans
  • Medical Records Management
  • Cross-Functional Collaboration
  • Certified in CPR/AED
  • Health and Safety Training

Certification

  • ANSA Certification
  • Applied Suicide Intervention (ASIST) Certified
  • AS+K? Texas Suicide Prevention Certified
  • Co-Occurring Psychiatric and Substance Use Disorder Training
  • Counseling on Access to Lethal Means (C.A.L.M) Certified
  • Illness Management and Recovery Certified
  • Mental Health First Aid Certified
  • Opioid Overdose Prevention Procedures and Overdose Prevention and Naloxone Training
  • Targeted Case Management, Skills Training and Development, Psycho-Social Rehab Skills Certified
  • Utilization Management and The Texas Resilience and Recovery (TRR) Assessment Certified
  • Child Sexual Abuse Prevention Training
  • Behavior Threat Assessment Certified
  • Trauma Informed Care Training
  • Behavior 101 Training
  • CPR/ AED Certified
  • Behavioral Health Needs to Returning Veterans Training
  • Corporate Compliance & Rights Protection Training
  • Intellectual Disabilities: Interventions, Supports and Outcomes Training
  • Jail Mentoring Program
  • SAMA- Aggressive Behavior Training


Languages

Spanish
Professional Working

Timeline

Forensic Case Manager

The Gulf Coast Center
11.2022 - Current

Secondary Teacher

Odyssey Academy Inc.
05.2022 - 11.2022

Behavior Intervention Assistant

Odyssey Academy Inc.
12.2021 - 05.2022

Chiropractic Assistant

Health Matters Chiropractic
08.2021 - 12.2021

Commissary Associate

Keefe commissary
03.2019 - 08.2021

Bachelors of Science: Psychology -

University of Houston Clear Lake

Associates in Psychology -

Galveston College

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Carmen Franklin