Carmen Frye
Locust Grove,GA
Summary
I am an organized and motivated individual eager to apply time management and organizational skills in various environments. Currently seeking entry-level opportunities to expand skills while facilitating company growth. I have a history of maintaining equipment and have been referred to as a strong multitasker with excellent communication and planning abilities. I am a hardworking professional adept at correcting routine problems and escalating major concerns as well as highly organized, proactive and punctual with team-oriented mentality. I am also considered to be a proactive leader with impeccable strengths in communication and collaboration.
Overview
28
28
years of professional experience
Work History
Brian Andrews State Farm
Brian Andrews
McDonough, GA
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized quote tools in order to write P&C policies as well as life insurance policies.
- Utilized various technologies including computers, laptops, scanners, and printers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Obtained notary certification which focused on key responsibilities such as verifying signatures, certifying copies, and administering oaths.
Dasher
Door Dash
Locust Grove, GA
06.2022 - Current
- Collected tips from customers through hands-free electronic methods.
- Recorded weekly hours and mileage for accurate payment.
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
Substitute Teacher
Henry County Board Of Education
McDonough, GA
08.2017 - 05.2020
- Tutored students individually and in small groups to help with difficult subjects.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Monitored appropriate use and care of equipment, materials and facilities.
- Provided notes and reports on school day activities to primary teacher.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Prepared, administered and graded tests and assignments to evaluate student progress.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Explained assignments and relayed information from lead teacher.
- Operated computers or audio-visual aids to supplement class presentations.
Accounting Associate
Triumph Motorcycles America LTD
Atlanta, GA
11.2014 - 01.2015
- Coded invoices and other records to maintain organized and accurate records.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
Paraprofessional Educator for Visually Impaired
Clayton County Board of Education
Jonesboro, GA
03.2009 - 05.2014
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Assist the teacher of the Visually Impaired with Braille preparation for blind students.
- Educate students by utilizing Braille.
- Cleaned and organized classrooms, materials and supplies.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Offered students personalized educational, behavioral and emotional support.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Provided classroom support throughout planned instruction and individual lessons.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Distributed and collected tests and homework to transcribe for grading.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Graded assignments and tests and documented results into filing systems.
Server Shift Leader, Cashier, Trainer
Harold’s BBQ
Jonesboro, GA
04.1996 - 12.2008
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Created tests, exercises and role-plays for courses to verify competency.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Managed tables throughout dining room to execute service at highest level.
- Decreased employee turnover rate by hiring and properly training qualified applicants.
- Helped customers find specific products, answered questions and offered product advice.
- Trained and acclimated new servers to restaurant's culture and operations.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained thorough knowledge of menu to describe dining options.
Substitute Teacher
Clayton County Board of Education
Jonesboro, GA
08.2000 - 05.2003
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students in discussions to promote interest and drive learning.
- Remained up-to-date with emergency protocols and fire drill and lockdown procedures to keep students and staff safe in emergency events.
- Provided notes and reports on school day activities to primary teacher.
- Effectively coordinated and cooperated with team staff members.
- Exhibited leadership skills and served as a role model for students.
Tanning Associate
Tropical Tanning Salon
Morrow, GA
06.1998 - 06.2000
- Cleaned and sanitized tanning beds and rooms.
- Scheduled client appointments by phone and through email.
- Greeted clients, showed to tanning facilities and educated on usage.
- Maintained knowledge of current sales, promotions and policies and answered customer questions.
- Used cash registers to handle cash and credit card transactions, money and receipts.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Promoted and sold eyewear and swimwear products.
Education
Bachelor of Arts - Communications
Georgia State University
Atlanta, GA08.2005
High School Diploma -
Jonesboro High School
Jonesboro, GA06.1998
Skills
I am a dedicated and determined individual and team player I strive to learn quickly and perform task successfully I possess skills in areas of problem-solving, leadership, public relations, customer service, and computer skills I am efficient, dependable, reliable, and excellent in time management I am a firm believer in the diligence in which I carry out my work will lead to minimum mistakes and ultimate gratitude
Timeline
Brian Andrews State Farm
Brian Andrews
10.2022 - Current
Dasher
Door Dash
06.2022 - Current
Substitute Teacher
Henry County Board Of Education
08.2017 - 05.2020
Accounting Associate
Triumph Motorcycles America LTD
11.2014 - 01.2015
Paraprofessional Educator for Visually Impaired
Clayton County Board of Education
03.2009 - 05.2014
Substitute Teacher
Clayton County Board of Education
08.2000 - 05.2003
Tanning Associate
Tropical Tanning Salon
06.1998 - 06.2000
Server Shift Leader, Cashier, Trainer
Harold’s BBQ
04.1996 - 12.2008
Bachelor of Arts - Communications
Georgia State University
High School Diploma -
Jonesboro High School
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