Carmen Gamez
Dallas,TX
Summary
Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Parrish Security Group
Dallas City, TX
01.2023 - 10.2024
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
Cook
Savory Cafe
Dallas, TX
10.2022 - 01.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Resolved customer complaints regarding food quality or services provided.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Call Center Representative
Spire
Richardson, TX
06.2021 - 09.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Woodrow Wilson High School
Dallas, TX03-2019
Skills
- Investigation documentation
- Access Control
- CCTV Monitoring
- Emergency Response
- Shift work experience
- Stationary surveillance
- First aid and CPR certified
- Incident Reporting
- Fire safety training
Certification
- Lvl 2 (Unarmed) state issued security license
- cpr training
Timeline
Security Officer
Parrish Security Group
01.2023 - 10.2024
Cook
Savory Cafe
10.2022 - 01.2023
Call Center Representative
Spire
06.2021 - 09.2022
- Lvl 2 (Unarmed) state issued security license
- cpr training
High School Diploma -
Woodrow Wilson High School
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