Carmen Gamez
Yuma,United States
Summary
Customer service and professional with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge in administering business. Deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations. Also, robust background in identifying and engaging top talent. Expertise in managing full-cycle recruitment processes and building strong candidate relationships.
Overview
21
21
years of professional experience
Work History
Lead Receptionist
Yuma Nephrology
Yuma, AZ
11.2018 - Current
- Some required skills are the ability to multitask, being punctual to work
- Telephone skills, good customer service, time management, organization skills, great attention to detail, and a team player
- Must maintain professionalism and be quality focused
- Scheduling patients for multiple providers, verifying insurances and obtaining prior auths for ordered tests
- Optimizes patients' satisfaction, provider time, and exam room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider and MA's of patient's arrival
- Maintains patient accounts by obtaining, recording, and updating personal and financial information, collect co-pays and balances from patients
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
Co-Owner
Main ST. Tattoo
Yuma, USA
05.2005 - Current
- Build customer-base;
- Schedule appointments;
- Monitor shared email in boxes and addressed inquiries;
- Use several office hardware and software;
- Process payments; and
- Handle accounts payable, accounts receivable, and taxes
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Bilingual Residential Customer Experience Speciali
Allo Fiber
Remote
01.2024 - 10.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
Office Manager
Beamspeed Internet/ Gila Electronics
Yuma, USA
01.2017 - 08.2018
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
Education
HER(Healthcare Electronic Records)
University of Phoenix
Arizona, United States11.2024
Skills
- Maintain strict confidentiality
- Team player
- Patient-focused care
- EHR software (Epic)
- Strong work ethic
- Positive attitude
- Exercises good judgment
- Professionalism
- Hardware and software literate
- Face-to-face and telephonic etiquette
- Accounts payable
- Payroll (Quickbooks)
- Customer relations
- Accounts receivables
- Data entry
- Multi-line phone talent
- Call center operations
- Complaint resolution
- Candidate screening
- Recruiting and sourcing
- New hire training
- Training and onboarding
- New hire paperwork processing
- Applicant tracking systems
- Social media recruiting
- Pre-screening candidates
Skillshighlights
- Maintain strict confidentiality
- Team player
- Patient-focused care
- EHR software
- Strong work ethic
- Positive attitude
- Exercises good judgment
- Professionalism
- Hardware and software literate
- Face-to-face and telephonic etiquette
- Accounts payable
- Payroll (Quickbooks)
- Customer relations
- Accounts receivables
Licensescertificates
- Electronic Health Records (EHR), 05/01/16
- Notary Public, 03/01/17
References
Upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Residential Customer Experience Speciali
Allo Fiber
01.2024 - 10.2025
Lead Receptionist
Yuma Nephrology
11.2018 - Current
Office Manager
Beamspeed Internet/ Gila Electronics
01.2017 - 08.2018
Co-Owner
Main ST. Tattoo
05.2005 - Current
HER(Healthcare Electronic Records)
University of Phoenix