Carmen Garces
The Bronx
Summary
Dynamic Library Assistant at Hostos Community College, adept at enhancing research capabilities and fostering student engagement. Proven problem-solver with strong communication skills, successfully managing over 500 transactions and guiding 200+ students weekly. Proficient in Microsoft Excel, ensuring accuracy and efficiency in library operations while delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Library Assistant
Hostos Community College/CUNY
Bronx
08.2024 - Current
- Managed circulation desk, facilitating over 500 transactions, ensuring efficient checkouts, returns, and renewals for patrons.
- Assist over 200 students monthly in locating and utilizing library resources, enhancing their research capabilities and academic performance.
- Guided over 200 students weekly in utilizing photocopying services, enhancing their ability to produce required documents for coursework.
- Interned at HOSTOS COMMUNITY COLLEGE Library, acquiring practical experience in various library operations and patron services.
- Customer Service Excellence: As you navigate your internship, honing your customer service abilities will not only enhance your interactions with patrons but also enrich your overall experience in the library environment.
- Communication Skills: Effective communication skills are paramount for anyone embarking on a library services internship. As a hub of knowledge and community engagement, libraries thrive on conveying information clearly and fostering connections among diverse groups of people.
- Research Proficiency: This skill not only enhances your ability to assist patrons effectively but also empowers you to navigate the vast world of information with confidence and precision.
- Time Management: Developing effective time management strategies will not only help you meet deadlines but also allow you to maximize your learning opportunities and contribute meaningfully to the library environment.
- Team Collaboration: Team collaboration stands out as a vital component of a successful internship experience. In a library setting, collaboration is not merely a buzzword; it is the backbone of effective service delivery, fostering an environment where ideas flourish and resources are maximized.
- Problem-Solving Abilities: Problem-solving abilities stand out as particularly vital. In a library setting, challenges can arise in various forms, from managing patron inquiries to navigating the complexities of digital resources. Therefore, honing your problem-solving skills during your internship can significantly enhance your effectiveness and confidence in addressing these challenges.
Nurse Care Manager
Buffalo General Hospital
New York
05.2007 - 09.2020
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients to improve coordination of care.
- Liaised between patients and support services, including financial assistance programs, community resources, and mental health counseling to facilitate access and support.
- Educated patients and caregivers on healthcare protocols and processes during 1:1 meetings to enhance understanding and compliance.
- Increased referral rates by providing excellent service and established meaningful relations with patients and caregivers.
Education
Associate of Science - ADMINISTRATION OFFICE
Hostos Community College
Bronx, NY05-2025
Associate of Applied Science - Nursing
INTERAMERICANA SAN GERMAN
PUERTO RICO05-2010
Skills
- Library cataloging
- Cataloging
- Attention to Detail
- Accuracy
- Time Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Problem-solving
- Communication
- Interpersonal Skills
Languages
- English
- Spanish
Timeline
Library Assistant
Hostos Community College/CUNY
08.2024 - Current
Nurse Care Manager
Buffalo General Hospital
05.2007 - 09.2020
Associate of Science - ADMINISTRATION OFFICE
Hostos Community College
Associate of Applied Science - Nursing
INTERAMERICANA SAN GERMAN