Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Garcia

Carmen Garcia

Transportation Manager
West Palm Beach,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Airport Manager

Sunshine Flyer
02.2022 - 08.2023
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Administrative Assistant

Mears Transportation
05.2004 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Associate of Arts - Surgical Technology

High Tech Institute
Orlando, FL
10.2010

Skills

  • Traffic Patterns
  • Strategic Partnership
  • Customer Satisfaction
  • Schedule Control
  • Assignment Coordination
  • Staff Development
  • Fleet Dispatching
  • Production Operations
  • Customer Needs Assessments
  • Dispatch Coordination
  • Client Relations Skills
  • Office Supplies and Inventory
  • Clerical Support
  • Policy Changes
  • Status Updates
  • Supply Stocking
  • Customer Care
  • Client Satisfaction
  • Team Meetings
  • Information Updates
  • Paperwork Submission
  • Customer Experience
  • Employee Timesheet Processing
  • Calendar and Scheduling Software

Timeline

Airport Manager

Sunshine Flyer
02.2022 - 08.2023

Administrative Assistant

Mears Transportation
05.2004 - 03.2020

Associate of Arts - Surgical Technology

High Tech Institute

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Carmen GarciaTransportation Manager