Carmen Garcia
Waukegan,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Ada S. McKinley Community Services, Inc.
Great Lakes, IL
12.2017 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Organized special events such as company picnics or holiday parties for employees.
- Identified needs of customers promptly and efficiently.
Shift Manager
McDonald's
Gurnee, IL
04.2014 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Cashier
McDonald's
Gurnee, IL
06.2009 - 04.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2009
Some College (No Degree) - Business
University of Illinois At Chicago
Chicago, ILSome College (No Degree) - Radiologic Technology
College of Lake County
Grayslake, ILSkills
Certification
- OSHA 30 Hour Outreach Training Program- General Industry 01/30/2023
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Ada S. McKinley Community Services, Inc.
12.2017 - Current
Shift Manager
McDonald's
04.2014 - Current
Cashier
McDonald's
06.2009 - 04.2014
High School Diploma -
Waukegan High School
Some College (No Degree) - Business
University of Illinois At Chicago
Some College (No Degree) - Radiologic Technology
College of Lake County
- OSHA 30 Hour Outreach Training Program- General Industry 01/30/2023
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