Carmen Garcia
Tigard,Oregon
Summary
Proven track record of enhancing office efficiency and customer satisfaction at Save On Tires And Wheels, Inc., leveraging skills in organization, prioritization, and verbal communication. A dedicated team player, adept at office management and payroll processing, consistently improving operational workflows. Achieved a significant increase in client retention through exceptional service and meticulous attention to detail. Dedicated Clerical Officer with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
32
32
years of professional experience
Work History
Clerical Officer
Save On Tires And Wheels, Inc.
02.2016 - Current
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Assist both English or Spanish speaking Clients. Speak/Translate, Write, Read when either is needed.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Provided clerical support by copying, faxing, and filing documents.
- Supported management with daily administrative tasks, enabling them to focus on strategic decision making.
- Responded to inquiries from callers seeking information on work needed or purchase orders.
- Played an integral role in event planning efforts by coordinating logistics and communicating effectively with vendors participants. Auto Parts, Breathalizers Applications for some clients, Tire an Wheel Companies.
- Background checked and Certified Technician for Installation of Breathalizers to assist the State enforcing the Alcoholic Violators to obtain equipment and guidance/regulations while driving.
- Facilitated thorough training for new hires, contributing to their seamless integration into the team.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical. Shopmonkey App to create statements. Sales receipts.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly. Ie. checks, business cards, parts and supplies as needed.
- Verifying Employees Hours through Uattend and correct anything missed by employees punch in or out of the clocked times.
- Run Payroll through A.D.P. weekly and kept employees paid accurately and on time.
- Assist clients in applying for third party loans to facilitate purchasing and sales.
Realtor
Cottage And Castles Realtors
02.2007 - 10.2007
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within our community.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout an entire transaction process.
Realtor
Vanco Real Estate
02.2005 - 02.2007
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Continued College Credits every 4 years to keep License up to date until April 2023 when License Expired.
Clerical Officer
Calderon Tires
03.1999 - 01.2005
- Sales, Multi Tasking, Phone Calls, Assist Client with loans for purchases.
- Accounts Payables and Receivables.
- Bank Deposits
- Assist in delivering payroll information to CPA
- Assist in translation when needed. Spanish and English.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Supported management with daily administrative tasks, enabling them to focus on strategic decision making.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased productivity within the team by creating easy-to-use templates for frequently used formsdocuments.
Customer Service Representative, Business Dept.
Household Credit Services
03.1995 - 03.1999
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
- Created customized packages tailored specifically for individual businesses'' needs which led result.
- Result by proactively identifying potential issues before they escalated into major problems.
- Handled escalated complaints efficiently, demonstrating empathy and professionalism throughout difficult situations.
- Streamlined communication channels for increased efficiency in resolving business customer issues.
- Worked closely with the billing department to ensure accurate invoicing and prompt payment processing for customers.
- Collaborated with team members to develop new strategies for improving the overall customer experience.
- Developed strong relationships with key accounts, fostering loyalty and repeat business opportunities.
- Provided expert guidance on products and services tailored to meet the unique needs of each business client.
- Maintained detailed records of customer interactions, noting trends and areas for potential improvement.
- Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for various businesses.
Insurance Agent Assistant
Farmers Insurance Agency
08.1992 - 03.1993
- Multi Task, Answering Phone Calls, Customer Service, Greetings. Translate Spanish or English as needed.
- Accounts Receivables and Payables, Bank Deposits.
- Organized agent appointments and tracked progress towards sales targets, maintaining a clear view of overall performance.
- Analyzed demographic data to target potential customers more effectively through outreach efforts.
- Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients.
- Developed strong relationships with clients through regular communication and personalized assistance.
- Fostered a positive work environment by actively participating in team meetings and encouraging open communication among staff members.
- Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.
- Monitored billing activities closely, ensuring prompt payment collection from customers while minimizing overdue accounts receivable balances.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Realtor
Kaplan Real Education
Fort Lauderdale, FL04.2005
High School Diploma -
Alisal High School
Salinas, CA06.1992
Skills
- Organization and prioritization
- Verbal Communication
- Filing systems
- Customer Service
- Dedicated Team Player
- Data Entry
- Office Management
- Appointment Scheduling
- Payroll Processing
- Payment Processing
- Mail handling
- Filing and data archiving
- Office Supplies Management
Affiliations
- Installation Tech of Breathalizers for Government Agency
Languages
Spanish and English
Native or Bilingual
Timeline
Clerical Officer
Save On Tires And Wheels, Inc.
02.2016 - Current
Realtor
Cottage And Castles Realtors
02.2007 - 10.2007
Realtor
Vanco Real Estate
02.2005 - 02.2007
Clerical Officer
Calderon Tires
03.1999 - 01.2005
Customer Service Representative, Business Dept.
Household Credit Services
03.1995 - 03.1999
Insurance Agent Assistant
Farmers Insurance Agency
08.1992 - 03.1993
Realtor
Kaplan Real Education
High School Diploma -
Alisal High School
Similar Profiles
Carlos JassoCarlos Jasso
Mechanic at Oasis Tires and WheelsMechanic at Oasis Tires and Wheels
Brandon KingBrandon King
General Manager at RimTyme Custom Wheels and TiresGeneral Manager at RimTyme Custom Wheels and Tires
Muhammad Fraz TahirMuhammad Fraz Tahir
Tire Technician at Prime Tires and WheelsTire Technician at Prime Tires and Wheels