Carmen Garduno Millan
Tustin,CA
Summary
Organized and detail-oriented bilingual professional with over three years of administrative experience. Successfully managed office functions, customer relations, and served as a Development Assistant. Seeking this position to apply skills in operational support and office management. Professional office assistant with a proven track record in administrative support and office management. Proficient in handling office communications, scheduling, and data entry to ensure smooth operations. Strong focus on teamwork and adaptability, consistently delivering results in dynamic environments. Known for reliability, attention to detail, and effective problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Work-Study/Office Assistant
Santa Ana College
07.2023 - Current
- Administrative support: Assisted in managing the Veterans Resource Center, including scheduling appointments, maintaining files, and supporting student inquiries.
- Customer service: Provided support to veterans and international students, helping them navigate the college’s services and resources.
- Event coordination: Collaborated with colleagues to organize events and outreach programs, contributing to increased student engagement.
Administrative Clerk & Cash Handler
ARCO AMPM
07.2019 - 02.2023
- Handled financial transactions: Processed daily cash and check payments, ensuring accurate recording and timely reporting for suppliers and employees.
- Office support: Managed confidential records, organized filing systems, and ensured accurate data entry, contributing to efficient office operations.
- Customer relations: Resolved customer issues, providing prompt and courteous service, which led to an increase in repeat customers.
- Trained new employees: Provided training on point-of-sale systems and office procedures, ensuring smooth onboarding for new hires.
- Increased operational efficiency: Implemented new scheduling techniques that improved shift coverage by 15%.
Customer Service & Quoter
American Specialties
01.2016 - 07.2019
- Sales support: Processed quotes and assisted customers with product inquiries, ensuring a high level of customer satisfaction.
- Cross-departmental coordination: Worked with sales and logistics teams to ensure timely delivery of products and services.
- Office administration: Handled paperwork, maintained records, and supported communication across teams to streamline operations.
Education
Pursuing a degree in Social Work -
Santa Ana College
Certificate in Marketing Strategy Analyst -
UTEL University
Diploma -
High School
Skills
- Marketing
- Customer service and conflict resolution
- Proficient in Microsoft Office and ledger management
- Bilingual (English/ Spanish)
- Financial transaction handling and payment processing
- Team leadership and training
- Strong organizational and multitasking abilities
- File Maintenance
- Document Management
- Scheduling appointments
- Proofreading
- Meeting Preparation
- Customer Service
- Organization and Multitasking
- Computer Skills
Personal Information
Title: Development Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Work-Study/Office Assistant
Santa Ana College
07.2023 - Current
Administrative Clerk & Cash Handler
ARCO AMPM
07.2019 - 02.2023
Customer Service & Quoter
American Specialties
01.2016 - 07.2019
Certificate in Marketing Strategy Analyst -
UTEL University
Diploma -
High School
Pursuing a degree in Social Work -
Santa Ana College
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